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FREE ON-DEMAND WEBINAR To optimize customer and prospect experiences, today’s marketers must effectively leverage the massive amount of data at their fingertips. On the prospect side, there should be a strong emphasis on data collection and urgency of initial response. On the customer side, marketers must be thinking about data augmentation, retention and repeat purchase. […]
With self-service support, such as a customer portal or support center, customers can help themselves 24 hours a day. Learn how customer self-service support leads to higher customer satisfaction at a lower cost.
Sears, Roebuck and Co. has announced its strategies to attract holiday shoppers this season. For example, Kmart will roll out its Lease-to-Own program in time for Black Friday, while Sears announced it has more than 95 million items available via Sears Marketplace.
Integrated Distribution Services’ need for additional warehouse space is attributed to its continued growth in order fulfillment for the ecommerce, retail and direct selling markets. The new facility will provide IDS with 100,000+ square feet of warehouse space, in addition to its current 350,000+ square foot facility.
Overstock.com’s new operation will allow a faster fulfillment of orders by taking advantage of a state-of-the-art warehouse while providing room for growth. Shipping products from the Jonestown facility will provide orders to customers from Maine to Florida within two days of order shipment.
This webinar will take an in-depth look into how brands can properly track, interpret and respond to negative reviews to yield positive results. Household brand Homax (Goo-Gone) and comfort products brand Sleep Revolution will share how their participation with reviews gives them a direct conversation with consumers never before possible.
Walmart has announced two new centers dedicated to filling online orders, including one in Texas and one in Pennsylvania that will be its largest ever.These two new online fulfillment centers are just part of a next-generation fulfillment network that will deliver U.S. customer orders faster and at a lower cost. In addition to these new and […]
Walmart announced it would open to new fulfillment centers dedicated to fill online orders, including one in Texas and one in Pennsylvania.
Neiman Marcus announced its plan to offer free shipping and free returns permanently in its Neiman Marcus and Bergdorf Goodman stores and online.
Lands’ End is working with Borderfree to provide an easier and more efficient online shopping experience for its international customers. See Lands’ End’s plans going forward.