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The 2014 Answers Experience Index reveals that Amazon’s customer satisfaction score slipped to 83, tying it with QVC for the highest score among the top 100 ecommerce sites measured. Here’s a look at how far Amazon’s score has fallen in just one year.
eBay Enterprise announced an extended multiyear agreement with department store chain Belk Inc. to provide Belk with multi-site customer support.
Staples says malware was deployed to some point-of-sale systems at 115 of its more than 1,400 U.S. retail stores in September. Here’s what transaction data was accessed at affected stores.
More than three-quarters of those polled by the National Retail Federation cite organized retail crime as impacting return fraud rates.
CommerceHub and Mercent unite to enable an end-to-end offering from demand to doorstep. The deal is expected to be finalized in January.
TheWatchery.com will use iGlobal Stores’ cross-border software to improve its international customers’ buying experience and reduce the costs and risks of selling globally.
Bongo International will operate as a subsidiary of FedEx Trade Networks, and its capabilities complement and expand the FedEx portfolio of offerings important to the rapidly growing global ecommerce marketplace.
comScore reported that that U.S. retail desktop spending on Green Monday (Dec. 8) were up 15% this year to $1.6 billion, compared to $1.4 billion in 2013. It was the third heaviest online spending day of the holiday season to date, after Cyber Monday and Tuesday, Dec. 2.
In many ways, Australia is a natural for ecommerce. With 36 million people spread across a continent, Australia has one of the lowest population densities in the world. Australians are accustomed to long-distance shopping, and they are also highly computer literate and wired.
Omnichannel retailers on the Shopatron platform enjoyed 40% gross merchandise value growth spanning eight days, and spikes over the holiday weekend leading to remarkable year-over-year growth of over 93%.
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