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Post By MCM Staff

J. Crew Group’s 3Q To-date Direct Sales are up 20.7%  Oct 28, 2013 11:50 AM By MCM Staff

Based on the two months ended Oct. 5, J. Crew says direct net sales for the whole 3rd quarter are estimated to increase in the high-teens from $156.8 million last year.

Cyber Monday Attacks Cost Merchants up to $3.4 Million per Hour  Oct 28, 2013 11:35 AM By MCM Staff

While 64% of merchants see significant increases in cyber attack activity, only 23% of attacks can be detected quickly and remediated, and nearly 70% of merchants do not take additional precautions in anticipation of increased attacks.

5 Hottest Trends for Effective Ecommerce Emails  Oct 26, 2013 12:30 PM By MCM Staff

According to analytical firm Custora, customer purchase through email has increased to almost 7% in the last four years. They further concluded that email (with 0.88%) was 40 times more effective than Facebook and Twitter (0.01% each) at acquiring ecommerce customers. Only an insignificant percentage of customers make purchases via Facebook and Twitter. Therefore, after powerful organic search […]

Growing Global Marketplace Creates Increased Opportunities for Shippers, 3PLs  Oct 22, 2013 10:02 AM By MCM Staff

Shippers are continually focused on globalization, competition and shifting economic conditions in an increasingly global marketplace, leaving many to re-evaluate their supply chain strategies, according to 18th Annual Third-Party Logistics Study.

Saks Fifth Avenue Added to Stylewhile’s Virtual Fitting Room App  Oct 22, 2013 8:57 AM By MCM Staff

Stylewhile has partnered with Saks Fifth Avenue on the launch of a virtual fitting room iPad App that will allow users to fit clothing to their specific body type before purchase.

Lowe’s Launches Natural Gas-Powered Truck Fleet  Oct 21, 2013 11:09 AM By MCM Staff

Lowe’s has launched a dedicated fleet of natural gas-powered trucks at its regional distribution center in Mount Vernon, TX, making the DIY home improvement merchant’s fleet among the first serving a major retail distribution center in North America to run solely on natural gas.

Overstock.com’s 3Q Revenues Rose 18%  Oct 21, 2013 11:03 AM By MCM Staff

Total net revenue for Q3 2013 and 2012 was $301.4 million and $255.4 million, respectively, an 18% increase. The growth in net revenue was primarily due to a 16% increase in average order size, from $147 in Q3 2012 to $170 in Q3 2013, coupled with a 2% increase in orders.

Using Data and Behaviors to Engage throughout the Customer Lifecycle  Oct 18, 2013 10:02 AM By MCM Staff

FREE ON-DEMAND WEBINAR To optimize customer and prospect experiences, today’s marketers must effectively leverage the massive amount of data at their fingertips. On the prospect side, there should be a strong emphasis on data collection and urgency of initial response. On the customer side, marketers must be thinking about data augmentation, retention and repeat purchase. […]

Online Support Centers are Essential for Fast Growing Companies  Oct 15, 2013 7:25 PM By MCM Staff

With self-service support, such as a customer portal or support center, customers can help themselves 24 hours a day. Learn how customer self-service support leads to higher customer satisfaction at a lower cost.

Kmart and Sears Highlight Holiday Gameplans  Oct 15, 2013 3:22 PM By MCM Staff

Sears, Roebuck and Co. has announced its strategies to attract holiday shoppers this season. For example, Kmart will roll out its Lease-to-Own program in time for Black Friday, while Sears announced it has more than 95 million items available via Sears Marketplace.

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