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Satisfied customers are key to business success. Recent Aberdeen Group research indicates that satisfied customers not only increase their spending on products and services, but also promote the organization’s brand and drive new business via referrals.
The Conference Board Consumer Confidence Index, which had declined moderately in September, decreased sharply in October as the federal government shutdown and debt-ceiling crisis took a particularly large toll on consumers’ expectations.
Based on the two months ended Oct. 5, J. Crew says direct net sales for the whole 3rd quarter are estimated to increase in the high-teens from $156.8 million last year.
While 64% of merchants see significant increases in cyber attack activity, only 23% of attacks can be detected quickly and remediated, and nearly 70% of merchants do not take additional precautions in anticipation of increased attacks.
According to analytical firm Custora, customer purchase through email has increased to almost 7% in the last four years. They further concluded that email (with 0.88%) was 40 times more effective than Facebook and Twitter (0.01% each) at acquiring ecommerce customers. Only an insignificant percentage of customers make purchases via Facebook and Twitter. Therefore, after powerful organic search […]
Shippers are continually focused on globalization, competition and shifting economic conditions in an increasingly global marketplace, leaving many to re-evaluate their supply chain strategies, according to 18th Annual Third-Party Logistics Study.
Stylewhile has partnered with Saks Fifth Avenue on the launch of a virtual fitting room iPad App that will allow users to fit clothing to their specific body type before purchase.
Lowe’s has launched a dedicated fleet of natural gas-powered trucks at its regional distribution center in Mount Vernon, TX, making the DIY home improvement merchant’s fleet among the first serving a major retail distribution center in North America to run solely on natural gas.
Total net revenue for Q3 2013 and 2012 was $301.4 million and $255.4 million, respectively, an 18% increase. The growth in net revenue was primarily due to a 16% increase in average order size, from $147 in Q3 2012 to $170 in Q3 2013, coupled with a 2% increase in orders.
FREE ON-DEMAND WEBINAR To optimize customer and prospect experiences, today’s marketers must effectively leverage the massive amount of data at their fingertips. On the prospect side, there should be a strong emphasis on data collection and urgency of initial response. On the customer side, marketers must be thinking about data augmentation, retention and repeat purchase. […]
by George Chang
Posted 2 days ago
Posted 2 days ago