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In order to become what it is calling “a customer-centric business” and to improve the customer experience in-store and online, Toys R Us laid out several initiatives for 2014 that it hopes will improve the company’s operational performance.
To better understand the state of omnichannel, Multichannel Merchant and Neustar conducted an extensive study on marketers’ omnichannel priorities and challenges across the customer lifecycle.
Fabness is using ShopSocially to convert its website visitors into genuine Facebook fans. Here’s why they are converting at a rate of 33.28%, resulting in positive social media ROI.
Eastwood Company’s new hands-on retail concept integrates merchandise, education, video and social to bring the garage to the store for its automotive DIY customers.
Spreadshirt’s increases can be attributed to platform developments, like the touch-optimized t-shirt designer, and other features which were part of a 2m Euro platform investment.
Inspired by fashionable pooches everywhere, American Beagle Outfitters invites shoppers To preview their matching #AEOStyle clothing line for dogs and their owners.
Security breaches at large retailers triggered a surge in friendly fraud among consumers, according to dispute mitigation company Chargebacks911, which warns online merchants to prepare themselves with prevention strategies.
Moosejaw teamed up with Patagonia to offer $10,000 to the three environmental charities that raised the most money in the Moosejaw X Patagonia Charity Challenge Thing.
With an updated design and CMS, St. Louis Tag’s new website positions the company as a leader in the hang tag printing industry.
Customers can shop at over 900 stores from one location with Find-It App and Reserve Online, Pick up In-Store rollout.