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Post By MCM Staff

Amazon Sellers Sold More Than 2 Billion Items in 2014  Jan 05, 2015 11:02 AM By MCM Staff

Sellers on Amazon from more than 100 countries around the world fulfilled orders to customers in 185 countries using the Fulfillment By Amazon service.

Amazon Falling Back to the Pack in Customer Satisfaction  Jan 01, 2015 7:51 PM By MCM Staff

The 2014 Answers Experience Index reveals that Amazon’s customer satisfaction score slipped to 83, tying it with QVC for the highest score among the top 100 ecommerce sites measured. Here’s a look at how far Amazon’s score has fallen in just one year.

Belk Renews Contract with eBay Enterprise for Customer Service Management  Dec 22, 2014 11:23 AM By MCM Staff

eBay Enterprise announced an extended multiyear agreement with department store chain Belk Inc. to provide Belk with multi-site customer support.

Staples is the Latest Merchant With a Data Security Breach  Dec 22, 2014 9:43 AM By MCM Staff

Staples says malware was deployed to some point-of-sale systems at 115 of its more than 1,400 U.S. retail stores in September. Here’s what transaction data was accessed at affected stores.

Holiday Return Fraud Will Cost Retailers $3.8 Billion  Dec 19, 2014 1:43 PM By MCM Staff

More than three-quarters of those polled by the National Retail Federation cite organized retail crime as impacting return fraud rates.

CommerceHub to Acquire Mercent  Dec 18, 2014 4:04 PM By MCM Staff

CommerceHub and Mercent unite to enable an end-to-end offering from demand to doorstep. The deal is expected to be finalized in January.

TheWatchery.com Integrates iGlobal Stores Cross-Border Technology  Dec 18, 2014 10:21 AM By MCM Staff

TheWatchery.com will use iGlobal Stores’ cross-border software to improve its international customers’ buying experience and reduce the costs and risks of selling globally.

FedEx Acquires Bongo International  Dec 16, 2014 6:24 PM By MCM Staff

Bongo International will operate as a subsidiary of FedEx Trade Networks, and its capabilities complement and expand the FedEx portfolio of offerings important to the rapidly growing global ecommerce marketplace.

comScore Reports Green Monday Sales Up 15% to $1.6B  Dec 11, 2014 11:03 AM By MCM Staff

comScore reported that that U.S. retail desktop spending on Green Monday (Dec. 8) were up 15% this year to $1.6 billion, compared to $1.4 billion in 2013. It was the third heaviest online spending day of the holiday season to date, after Cyber Monday and Tuesday, Dec. 2.

Why You Need to Reach Customers in Australia  Dec 11, 2014 6:52 AM By MCM Staff

In many ways, Australia is a natural for ecommerce. With 36 million people spread across a continent, Australia has one of the lowest population densities in the world. Australians are accustomed to long-distance shopping, and they are also highly computer literate and wired.

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