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Benchmarking Contact Center Best Practices for Cross-Selling & Up-Selling  Apr 04, 2012 11:35 PM By Jason Lancaster

Taking advantage of cross-selling and up-selling can maximize company profits and significantly enhance the overall customer experience by adding value to customers during inbound interactions and limiting the number of outbound calls potential and existing customer receive. Here’s four steps for effectively incorporating cross-selling and up-selling into your contact center

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