Operations Summit

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Give Your DC a Look-see  Mar 01, 2007 10:30 PM By Jeff Kline

Getting your distribution center ready for the next peak season is in some ways a matter of recognizing that what doesn’t kill us makes us stronger. To put it another way, now’s the time to learn from your mistakes and begin to formulate a plan for the next holiday season.

Tools for Serious Shippers  Apr 01, 2004 10:30 PM By Jeff Kline

Multichannel retailers may rely on shippers, consolidators, logistics companies, the U.S. Postal Service, or a combination of these possibilities to get

Moving Forward in Reverse  Nov 01, 2003 10:30 PM By Jeff Kline

LAST JUNE FEDEX GROUND EXPANDED its return options for catalog and online retailers by introducing a new Consolidated Return Service. This service targets

A Booth’s-Eye View of NCOF  Aug 01, 2003 9:30 PM By Jeff Kline

THIS PAST APRIL 13-16 I attended the 2003 National Conference on Operations and Fulfillment (NCOF) at Walt Disney World’s Dolphin Resort. Mickey Mouse

Inbound Lowdown  Nov 01, 2002 10:30 PM By Jeff Kline

How do you manage inbound freight? Inbound freight costs are often buried in the cost of merchandise, even though direct-to-customer retailers spend an

Navigating NCOF  Aug 01, 2002 9:30 PM By Jeff Kline

This year’s National Conference on Operations and Fulfillment (NCOF) was held at the Opryland Resort and Conference Center in Nashville, TN, April 28-May

Promises to Keep  May 01, 2002 9:30 PM By Jeff Kline

Have you heard this FedEx commercial? You don’t want your GI Joes wearing dresses, do you? If your package absolutely, positively, needs to be delivered

Up Front  Dec 01, 2001 10:30 PM By Jeff Kline

I have managed many catalog fulfillment centers and toured many other facilities in my 25 years of experience. If you want to evaluate an operation quickly,

Smarter, Not Harder  Nov 01, 2001 10:30 PM By Jeff Kline

Lack of consumer confidence and a slowdown in spending have begun to hurt catalogers. After years of double-digit growth, in recent months many companies

In Search of Key Lime Pie  Aug 01, 2001 9:30 PM By Jeff Kline

We need more operations people to share their successes Last May, I attended the National Conference on Operations and Fulfillment (NCOF) in Dallas. This

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