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Brave New Supermarket  Mar 01, 2004 10:30 PM By Jeff Morris

THE LAST TIME I SAW something called a Future Store, it was an A&P that had been renovated into what was supposed to be a prototype for A&Ps to come though

Quality, Uncontrolled  Feb 01, 2004 10:30 PM By Jeff Morris

Call centers are using and will continue to use, in increasing numbers voice recording systems to monitor agent quality. But these applications are not

Five Experts in Search of an Author  Feb 01, 2004 10:30 PM By Jeff Morris

Maybe it was fate. Or perhaps, serendipity. Either way, as I prepared to write this story I had several very different encounters with contact centers.

Do It Yourself? No, Thanks!  Jan 01, 2004 10:30 PM By Jeff Morris

Are manufacturers doing less now, and enjoying it more? It seems so, judging from the latest annual research conducted by New York-based Accenture (www.accenture.com)

As Good as It Gets  Nov 01, 2003 10:30 PM By Jeff Morris

Let’s say you’re in the market for a computer and walk into a Best Buy, Circuit City, or Office Depot store. Chances are, you’ll find the most popular

The Family That E-Checks Together  Oct 01, 2003 9:30 PM By Jeff Morris

Hate licking envelopes? So do I. I used to hate licking stamps, but since they became self-stick I no longer have that excuse. Still, I find the whole

Point Firmly in No Particular Direction  Sep 01, 2003 9:30 PM By Jeff Morris

YOU CAN SENSE that things are getting out of hand when the legal disclosure forms now required of stock analysts are longer than the analysis itself.

Speech Technologies: MORE More Than Just Talk  Aug 04, 2003 9:30 PM By Jeff Morris

Speech technologies are poised to finally make the big jump toward common usage by contact centers, according to a recent Forrester Research report.

This Wizard Isn’t Named Harry  Aug 01, 2003 9:30 PM By Jeff Morris

ANYONE FAMILIAR WITH a certain (rather popular) series of books will recall the magical map that figures prominently in several of them. It shows not

Speech Technologies: More Than Just Talk?  Jul 16, 2003 9:30 PM By Jeff Morris

Speech technologies are poised to finally make the big jump toward common usage by contact centers, says a Forrester Research report.

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