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MULTICHANNEL MERCHANT » ARCHIVES FOR JEFF SCHMITT
It is one of the oldest clich
Confucius once wrote,
Author Raymond Carver once wrote, You never start out life with the intention of becoming bankrupt or an alcoholic or a cheat and a thief. Or a liar.
While the call center may be taken for granted in some quarters, it is truly the lifeblood of an organization. That
You’ve heard time and again how consumers have more choices now than ever and have access to more information than ever. Technologies such as the Internet
The remote contact center model is predicated on furnishing highly skilled phone talent less expensively than staffing a brick-and-mortar contact center. In the first part of this two-part series, we looked at questions that companies selecting a home-agent provider must ask regarding recruiting, staffing, and data security. Here are additional questions to ask before selecting your outsourcing partner:
In evaluating providers of home-based agents, many organizations make the mistake of focusing on tangibles such as skill-based routing, digital recording, real-time reporting, e-mail and chat capabilities, and redundant system configurations.