James Gagliardi

jgagliar@DigitalRiver.com

As Digital River’s vice president of solution innovation, James Gagliardi is constantly thinking about new ways to optimize the direct-to-buyer relationship. He is charged with anticipating what is hot and what is next in ecommerce, and creating an intuitive online buying process – with more transparent connections between individuals and anytime, anywhere technologies. James is responsible for ensuring that the company’s suite of cloud commerce products and solutions meet, exceed and anticipate the needs of Digital River’s base of world-renowned branded manufacturer, software and games clients.

Managing Customer Churn from the Get-Go

| James Gagliardi

As online subscription-based services filter into every major industry from snowboards and luxury cars to baby diapers, managing churn rates can spell the difference between success and failure. Online merchants need to understand both involuntary and voluntary customer churn in order to combat them.

Is Your Online Business Ready for a Subscription Model?

| James Gagliardi

Subscriptions aren’t just for digital content anymore. The online subscription model is expanding to embrace a wider range of vertical industries, from consumer electronics to packaged goods. Just about anything that is consumable, repeatable or has a finite lifespan may be a candidate for subscription commerce. Here are 3 key questions every company needs to ask itself now.

How to Be a Master of Digital Disruption

| James Gagliardi

Maintaining leadership in a shifting marketplace requires both flexibility and a sense of urgency, since competitors are sure to step in wherever vulnerabilities exist. Here are the five recommendations from a study that will enable you to become a Master of Digital Disruption.