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Executive Roundtable: Presidents and CEOs Talk Critical Topics  Mar 29, 2012 10:09 PM By Jim Tierney

We convened a diverse group of 10 presidents and CEOs for a roundtable discussion at the NEMOA Conference, held in Boston on March 14. The list of topics included the economy, the potential impact of a presidential election year, viral videos, the role of the catalog, Amazon, mobile and tablet strategies, corrugated packaging, the need for speed, discounting, and building online communities. Here’s which executives attended, and what they had to tell us.

Why Merchants Should Move to Intelligent Mail Barcode Full Service  Mar 29, 2012 1:47 AM By Jim Tierney

J. Jeffery Peoples, CEO of postal software provider Window Book, wants all merchants to adopt the Intelligent Mail Barcode (IMB) Full Service plan because he says it

How to Manage Outsourced Fulfillment That Looks and Feels In-House  Mar 29, 2012 1:20 AM By Jim Tierney

The decision to outsource order fulfillment can be a difficult one for merchants, but Steve Warren, vice president of business development for fulfillment services provider Fifth Gear, offers some suggestions that can make your outsourced fulfillment operation have that in-house feel.

How to Deal With Smaller Orders  Mar 27, 2012 10:43 PM By Jim Tierney

Sam Flanders offers three tips on how you can change your methods to level the playing field. Lower technology solutions work as well or better than capital-intensive solutions for smaller orders, Flanders says.

Is Free Shipping Here to Stay?  Mar 27, 2012 1:16 AM By Jim Tierney

Is free-and-fast here to stay or will this bubble burst? And what types of direct-to-consumer businesses will be able to sustain free-and-fast?

Implementing Operational Metrics in Your Distribution Center  Mar 24, 2012 1:57 AM By Jim Tierney

When developing operational metrics for the distribution center, it

How FootSmart Supercharged Its Distribution Operation  Mar 23, 2012 2:00 AM By Jim Tierney

John Caplinger, vice president of operations for health and footcare merchant Benchmark Brands, says there wasn

Hiring Right People Key to Contact Center Success  Mar 22, 2012 2:34 AM By Jim Tierney

Cody Williams, sales/service manager at CustomInk

Amazon Acquires Kiva Systems  Mar 21, 2012 4:07 AM By Jim Tierney

Online behemoth Amazon acquired Kiva Systems for $775 million in cash — a deal which could see robotic technology playing a larger role in the company

5 Easy Tips to Integrate New Acquisition Inventory  Mar 21, 2012 1:52 AM By Jim Tierney

Gordon King, director of fulfillment at automobile restoration supplies and parts merchant Eckler

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