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Two Tips to Manage the Customer Experience Across Multiple Channels  Mar 20, 2012 1:17 AM By Jim Tierney

Chad Caudill, director of customer service and warehouse operations for outdoor gear and apparel merchant Moosejaw Mountaineering, offers two tips to improve your customer experience across multiple channels. Consistency. Caudill says it

3 Tips for Improving Your Operations Processes  Mar 16, 2012 10:08 PM By Jim Tierney

Anthony Vicars, vice president of operations for apparel merchant Nasty Gal, offers three tips to improve your operations processes.

Best Practices for Multichannel Systems Integration  Mar 15, 2012 10:54 PM By Jim Tierney

Ernie Schell, executive director of Marketing Systems Analysis, says everyone pays attention to how important it is to have a unified database for managing customers, orders, and inventory in a multichannel environment. But it

2 Tips Before You Make a Major Warehouse Purchase  Mar 14, 2012 7:12 PM By Jim Tierney

Gary Meyer, senior director of operations at nutrition products merchant Herbalife, offers a couple of tips for when your company is considering a major purchase of equipment or software for your warehouse.

Operations Executives Face Two Major Challenges  Mar 14, 2012 1:42 AM By Jim Tierney

Dave Mitchell, vice president of operations for reading tools merchant Levenger, says there are two major challenges facing retail operations executives. Find out what they are and how you can achieve success in your workplace.

Advanced Strategies for Negotiating Parcel Pricing Agreements  Mar 13, 2012 1:53 AM By Jim Tierney

With fuel surcharges impacting shippers, what are a couple of things they can do to lessen the financial blow? Ask for and negotiate a discount.

Employee Engagement is Crucial for Operations Leaders  Mar 10, 2012 12:14 AM By Jim Tierney

Anne Embrey offers good leadership tips for operations leaders. Find out what your operations leaders should focus on.

Quad/Graphics to Close Arkansas Facility  Mar 08, 2012 11:27 PM By Jim Tierney

Printer Quad/Graphics announced plans to cease production at its Jonesboro, AR facility in the fourth quarter of this year as it continues to consolidate work onto its most efficient and competitive manufacturing platforms. Here’s why the 600,000-sq.-ft. Jonesboro plant, which prints catalogs and magazines, employs about 600 workers, will close.

Brown Shoe to Close Sikeston Distribution Center  Mar 08, 2012 11:16 PM By Jim Tierney

The Brown Shoe Co. plans to close its distribution center in Sikeston, MO

Going Global? Reduce Your Risks and Maximize Your Success  Mar 08, 2012 2:29 AM By Jim Tierney

Brian G. Bishop, division director of logistics and fulfillment for the National Fire Protection Association, offers these tips for those doing business globally.

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