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Catalog Production Tips  Feb 29, 2012 8:56 PM By Jim Tierney

If your catalog matches our experts’ metrics, consider testing

How Social Media Transformed Speck Products  Feb 28, 2012 10:59 PM By Jim Tierney

Speck Products wanted to boost its online sales and create a constant two-way dialogue with customers. Find out how Speck used social media to transform itself.

OverstockArt.com’s 2011 Sales Paint a Nice Picture  Feb 28, 2012 12:37 AM By Jim Tierney

It was a very good fourth quarter and year for OverstockArt.com — which specializes in reproduction oil paintings. The 10-year-old company registered a 43% year-over-year increase in sales during the fourth quarter and 32% for the full year. Find out what the company did to boost its sales.

Merchants Sound Off on Impact of USPS 5-Day Delivery  Feb 25, 2012 1:45 AM By Jim Tierney

National Association of Letter Carriers president Fredric V. Rolando said that 5-day mail delivery would

Survey: Merchants Rank Customer Satisfaction Top Strategic Initiative in 2012  Feb 16, 2012 9:13 PM By Jim Tierney

Two-thirds of merchants rank customer satisfaction as their top strategic initiative for 2012, according to a survey conducted by the National Retail Federation and KPMG.

EquaShip Suspends Operations for at Least Nine Months  Feb 08, 2012 1:57 AM By Jim Tierney

EquaShip, which began making delivers in November, announced Monday it has suspended all operations for nine months to one year while the fledgling company re-engineers its transportation network for faster package delivery times, larger geographic coverage, and more service options.

Galls Merges with Quartermaster  Feb 07, 2012 1:36 AM By Jim Tierney

Galls, a b-to-b merchant of public safety equipment, has merged with Quartermaster, a specialty distributor of public safety products. Though Gall

Nine Merchants Earn Top Marks in Online Customer Service Study  Feb 02, 2012 10:56 PM By Jim Tierney

Nine merchants earned top performing marks in online customer service, according to the 14th annual Mystery Shopping Study conducted by The E-Tailing Group. Though the results of the study won’t be revealed until later this month, we can tell you what the merchants were graded on, and why Ballard Design, Frontgate, Garnet Hill, Green Mountain Coffee, The Home Depot, Tiffany & Co., Williams-Sonoma, Wine.com and Zappos came out on top.

United Retail Group Files for Chapter 11  Feb 02, 2012 3:33 AM By Jim Tierney

Under Section 363 of the Bankruptcy Code, United Retail Group has entered into an asset purchase agreement with private equity firm Versa Capital Management. Versa Capital will serve as the stalking horse bidder during the court-supervised auction of the business.

J.C. Penney’s Pricing and Merchandising Strategy is Too Little, Too Late  Jan 27, 2012 12:12 AM By Jim Tierney

Robert Passikoff, president of loyalty marketing firm Brand Keys, doesn

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