RMA Numbers Help Streamline Returns Process
Merchants accepting returned shipments from consumers can streamline the process by asking their customers to include their return merchandise authorization number on the side of their packages.
How to Best Handle Holiday Returns
Holiday returns can be an agonizing experience if not handled correctly. Here are some tips to best handle those holiday returns.
Remember All Returns Have Value
With holiday returns set to commence next week, merchants need to remember that all returns have value. Learn how to extract the most value from your returns.
Online Retailers: Time is Now To Connect With Customers Through Facebook
A recent survey shows more than 50% of shoppers are willing to share their Facebook data with online retailers. Find out why now is the time to seize this opportunity.
Can USPS Eliminate $5.5B Annual Prefunding Retiree Obligation?
The chief human resources officer and executive vice president of the U.S. Postal Service says a new health-care plan for postal workers can eliminate the federal egancy’s annual $5.5 billion prefunding of retiree health benefits. Find out how this can happen.
Talbots Rejects Buyout Bid
Troubled women
Some More Contact Center Metrics
Given the growth of the digital market, as well as the parallel direct-to-consumer and retail marketing, here are some newer contact center metrics to consider according to Steven Edelstein, CEO of brand management/marketing consultancy The Logical Step
Dec. 22 Busiest Package Delivery Day of Year for UPS
Dec. 22 will be the busiest day of the week for UPS when nearly 26 million packages will be delivered,
How Can Mailers Reduce Their Operating Costs?
Merchants always want to find ways to reduce costs. Now, with many post offices and mail processing centers set to be closed next year, learn how mailers can reduce their operating costs.
USPS Delays Closing of Postal Facilities Until May 15
The U.S. Postal Service has agreed to delay the closing of 252 mail processing centers and 3,700 local post offices until May 15, 2012.