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Online Merchant Fraud a Huge Concern  May 17, 2012 12:26 AM By Jim Tierney

Ecommerce enjoyed 16% year-over-year growth in 2011, but online merchant fraud grew 22%. Here’s why you should be very concerned.

Talbots Extends Exclusivity Agreement with Sycamore Partners  May 16, 2012 10:14 PM By Jim Tierney

Talbots and Sycamore Partners may strike a deal yet. Talbots extended an exclusivity agreement with Sycamore Partners in an attempt to finalize the acquisition.

Bare Necessities Launches Two Digital Catalogs  May 09, 2012 11:20 PM By Jim Tierney

Hoping to cash in on the burgeoning tablet commerce market, intimate apparel merchant Bare Necessities has launched two new digital catalogs designed specifically for a tablet shopping experience.

Sycamore Makes Bid for Talbots Again  May 09, 2012 9:39 PM By Jim Tierney

After troubled women

Online Merchants Must Treat Live Chat as Distinct Channel  May 02, 2012 10:50 PM By Jim Tierney

For online merchants to reap the most benefits from live chat, they have to treat it as a distinct communication channel, according to Bold Chat

Senate Postal Bill Passes, Brings Mixed Reaction  Apr 26, 2012 11:08 PM By Jim Tierney

The U.S. Senate passed S. 1789 by a 62-37 vote yesterday, but the USPS said the bill, which is supposed to enable the U.S. Postal Service to return to financial viability, does nothing to help the agency.

Report: Frequent Live Chatters Demand Special Attention  Apr 24, 2012 2:29 AM By Jim Tierney

Live chat patrons are more likely to have higher household incomes, more likely to shop more frequently, spend more, have a college degree, and be between the ages of 31-50, the report says. While this demographic appeals to merchants, frequent live chatters (those who have chatted at least four times in the previous three months) exhibit these traits in an amplified way and warrant special attention.

Feuer New CEO at Specialty Catalog Corp.  Apr 21, 2012 1:45 AM By Jim Tierney

Christian Feuer is the new president and CEo at Specialty Catalog Corp.

J.C. Penney Says Drop in Call Volume Means Contact Center Closing  Apr 17, 2012 5:10 AM By Jim Tierney

The Pittsburgh contact center is a stand-alone, leased facility, while Columbus and Milwaukee are housed inside existing J.C. Penney facilities owned by the company. Calls to JCP dropped 30% since the company started its “Fair and Square” pricing policy in February.

Report: Merchants Need to Address Live Chat  Apr 17, 2012 1:41 AM By Jim Tierney

Merchants need to “move off the needle” to support live chat because it has reached a “tipping point” of adoption, according to Bold Chat’s 2012 Live Chat Effectiveness Research Report.

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