In advance of the holidays, StellaService Analysts examined more than 3,200 packages received in order to understand the frequency in which shoppers are receiving damaged packages and which carriers are responsible for the highest percentages of damaged packages. Here are their findings.
As we migrate further online for all our shopping needs, the returns process becomes increasingly important. But not everything is as easy to return as a pair of jeans. Here’s a look at the quality of return processes among online retailers, as analyzed by StellaService.