Post By Kevin Sghia

How are companies integrating social media in the contact center?  Jan 20, 2016 10:21 AM By Kevin Sghia

As retailers strive to deliver on improved customer experience, one area they are concentrating on is integrating social media into their contact centers.

What is the Best Warehouse Management System Technology for Retailers?  Jan 11, 2016 4:49 PM By Kevin Sghia

If you’re a retailer and looking to invest in new Warehouse Management System Technology, we’ve put together some resources to help you in your search.

Big Operational Changes Needed for Holiday 2014  Jan 30, 2014 2:01 PM By Kevin Sghia

If Holiday 2013 demonstrated anything to ecommerce merchants, it was that we need better ways to meet customer expectations and deliver products. So what did we as an industry learn during this challenging holiday season? Here are key observations by ecommerce and catalog operations experts.

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