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Social Media and Customer Care Managers, Part 2  Jan 23, 2008 10:29 PM By Linda Schellenger

Social media and word-of-mouth marketing now have a big impact on the customer care industry.

Social Media and Customer Care Managers, Part 1  Jan 16, 2008 1:56 AM By Linda Schellenger

The critical news for the customer care industry is that word-of-mouth marketing has found a brighter beam on the radar screens of marketing professionals in recent years with the growth of new and social media.

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