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Sugar & Spice  Feb 01, 2002 10:30 PM By Linda Water Nelson

But is everything nice? Your multichannel customer service offerings need to be as splendidly complete and as thoroughly organized as Wolfgang Puck’s

Here, You Do It  Nov 01, 2001 10:30 PM By Linda Water Nelson

Just as insects rely on cooperation and delgation to build complex social systems, business must rely on partnerships to build complex operations. Today’s

Fond Farewells  Aug 01, 2001 9:30 PM By Linda Water Nelson

You can’t solve the problem by using the prayer routine until everything goes bad Have a plan in place for how the workload will be divided among remaining

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