Peak Periods: The Pros and Cons of When Managers Pitch In
The highest peaks of customer demand can
Planning for Post-Holiday Service
Are you already anticipating the big sigh of relief you’re planning to heave as soon as the shopping season ends
Fostering teamwork in tough times
Whatever your biggest worry whether you’ll keep your job, how to manage your bills, or the drastic change in your 401(K) many other people now share the
Handling employee references
No matter how great a candidate seems, how appealing, how experienced, how perfect a fit, you’re looking for trouble if you don’t check references before
Hire power; power hiring
What with the turmoil in the economy and the availability of numerous seasoned executives, you might think this is an easy time to find staff. But that’s
Acing the Applicant Interview Process
Selecting the right candidate for the job is important to your company
Surviving changing times
Gone through any major changes recently? Most merchants have, thanks to cost pressures and the grim economy. If your company has had some changes, are
Conducting a culture scan
Times are tough in corporate America, making jobs harder to get and keep. In times of economic uncertainty, it can be hard to keep employees motivated
Training Phone Reps to Upsell
Many call center reps see themselves as order-takers or processors or helpers, not as salespeople, and they can be fearful–and in some cases, downright negative–about selling. So the approach of teaching reps to
Increasing AOV on the phone
What’s the AOV this week? How’s the AOV trending? When marketers start talking about average order value, I can’t help thinking of Garrison Keillor’s