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Peak Periods: The Pros and Cons of When Managers Pitch In  Feb 28, 2011 8:24 PM By Liz Kislik

The highest peaks of customer demand can

Planning for Post-Holiday Service  Dec 21, 2010 9:25 PM By Liz Kislik

Are you already anticipating the big sigh of relief you’re planning to heave as soon as the shopping season ends

Fostering teamwork in tough times  Oct 01, 2009 9:30 PM By Liz Kislik

Whatever your biggest worry whether you’ll keep your job, how to manage your bills, or the drastic change in your 401(K) many other people now share the

Handling employee references  Feb 01, 2009 10:30 PM By Liz Kislik

No matter how great a candidate seems, how appealing, how experienced, how perfect a fit, you’re looking for trouble if you don’t check references before

Hire power; power hiring  Oct 01, 2008 9:30 PM By Liz Kislik

What with the turmoil in the economy and the availability of numerous seasoned executives, you might think this is an easy time to find staff. But that’s

Acing the Applicant Interview Process  Sep 30, 2008 8:16 PM By Liz Kislik

Selecting the right candidate for the job is important to your company

Surviving changing times  Aug 01, 2008 9:30 PM By Liz Kislik

Gone through any major changes recently? Most merchants have, thanks to cost pressures and the grim economy. If your company has had some changes, are

Conducting a culture scan  May 01, 2008 9:30 PM By Liz Kislik

Times are tough in corporate America, making jobs harder to get and keep. In times of economic uncertainty, it can be hard to keep employees motivated

Training Phone Reps to Upsell  Apr 02, 2008 6:50 PM By Liz Kislik

Many call center reps see themselves as order-takers or processors or helpers, not as salespeople, and they can be fearful–and in some cases, downright negative–about selling. So the approach of teaching reps to

Increasing AOV on the phone  Apr 01, 2008 9:30 PM By Liz Kislik

What’s the AOV this week? How’s the AOV trending? When marketers start talking about average order value, I can’t help thinking of Garrison Keillor’s

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