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Customer Contact Strategies: Relevance is the key to turning your customer relationships into revenue  Jan 02, 2007 9:26 PM By Marc Fanelli

If only consumers would tell us what offers are most important to them and which media channel they prefer for communication when they are ready to buy, we could save ourselves a whole lot of time and money.

Using Customer Knowledge to Optimize Channel Performance  Nov 27, 2006 9:36 PM By Marc Fanelli

Once a retailer has created a centralized customer database and has been measuring multichannel campaigns, they can start analyzing cross-channel customer behavior to ensure that they

Drive Traffic to Your Brand, Not a Channel  Oct 23, 2006 10:20 PM By Marc Fanelli

According to some industry estimates, in three years, nearly half of all catalog sales will be made using your website. This isn

Base Marketing Investments on Customer Value  Oct 09, 2006 5:23 PM By Marc Fanelli

You

Building a Holistic Customer View  Jun 26, 2006 8:34 PM By Marc Fanelli

One of the most difficult yet fundamental steps in creating a customer-centric retail-marketing model is building a holistic view of the customer. This requires identifying and linking all internal sources of customer data to be able to identify each customer as an individual, regardless of where that information resides. Not only is this process an important foundation in driving multichannel strategies, but it is also the basis for creating and delivering a consistent view of the brand to the customer.

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