- Ecommerce
- Analytics
- Live Chat
- Mobile
- Payment
- Platforms
- Ratings/Reviews
- Shopping Cart
- Technology
- Usability
- Source Directory
Partner Content
- Marketing
- B-to-B
- Catalog
- Channel Integration
- Marketplaces
- Mobile
- Retargeting
- Search/SEO/SEM
- Social
Latest Content
- Source Directory
Partner Content
- Operations & Fulfillment
All Operations & Fulfillment Stories
- Contact Center
Latest Content
- How Contact Centers Can Recapture Revenue
Through Better Reporting - 5 Ways Online Retailers Can Empower Frontline
Customer Service Reps - It's Customer Experience, Not Customer
Service, at Moosejaw - 3 Metrics for Reducing Customer Contact Rates
- Brooks Brothers Michael Moseman Gets Candid
on Customer Service
- How Contact Centers Can Recapture Revenue
- Inventory
Latest Content
- Packaging
- Shipping/Delivery
- Technology
- Transportation
- Warehouse/Distribution Center
- Returns
- Operations Summit
- Source Directory
Partner Content
- Data & Analytics
- Analytics
- Lists & Data - Business
- Lists & Data - Consumer
- Personalization & Segmentation
Latest Content
- Using Big Data to Improve Contact Center
Operations - IBM Study of 30,000 Global Consumers Shows
Importance of Personalization - Clearing Up the Confusion Between Omnichannel
and Multichannel - 8 Tips for Creating a Better Online Shopping
Experience This Holiday - Over 30% of Consumers Worried About Privacy
with Loyalty Programs
- Using Big Data to Improve Contact Center
- Technology
- Source Directory
Partner Content
- Executive
- Leadership Team
- General & Administrative (G&A)
- International
- M&A and Financial
- Research
- Talent/HR
- Tax & Regulations
- Technology
- Source Directory
Partner Content
- Global
Partner Content
- Job Board
MULTICHANNEL MERCHANT » ARCHIVES FOR MARK DEL FRANCO
Post By
Fall Circ, Post-Postal Rate Hike Nov 02, 2007 9:09 PM By Mark Del Franco
The May postal rate hike, coupled with an increase in paper costs, affected no two catalogers the same way. However, it did cause many to trim fall circulation numbers. Click here for first-hand stories from computer cataloger Computer Gear and automorive book Griot’s Garage.
Conney Safety sold Nov 01, 2007 9:30 PM By Mark Del Franco
Nine years after buying the business, K+K America sold Conney Safety Products to private equity firm Caxton-Iseman Capital for $48 million.
Mixed apparel: a gender bender Nov 01, 2007 9:30 PM By Mark Del Franco
Not quite sure what mixed gender means? The term describes merchants who sell apparel for both men and women, everything from sportswear to business apparel.
FAO Schwarz in store for Chicago’s Macy’s Nov 01, 2007 9:30 PM By Mark Del Franco
Upscale toy merchant FAO Schwarz is easing into retail expansion this month by opening a store-within-a-store in Macys’ downtown Chicago location.
Is this New Delhi? Nov 01, 2007 9:30 PM By Mark Del Franco
Haband is doing it. So are Home Decorators Collection and Creative Irish Gifts. Dell’s still at it
Equity firm buys Caswell-Massey Nov 01, 2007 9:30 PM By Mark Del Franco
Caswell-Massey, a multichannel marketer of luxury personal grooming products, has changed hands again. Private equity firm The Equitium Group on Sept. 21 acquired the cataloger/retailer/wholesaler.
Eye on Offshore Call Center Outsourcing Oct 30, 2007 8:07 PM By Mark Del Franco
The worldwide market for customer service outsourcing hit $12.2 billion in 2007, compared with $8.4 billion in 2004, according to Gartner Research.
The main reason it
FAO Schwarz in Store for Chicago Macy’s Oct 12, 2007 3:35 AM By Mark Del Franco
Although FAO Schwarz closed down most of its stores five years ago, the upscale toy retailer is easing back into retail.
Conney Safety Products Sold Oct 03, 2007 2:53 AM By Mark Del Franco
Nine years after buying the business, K+K America sold Conney Safety Products to private equity firm Caxton-Iseman Capital for $48 million. GMAC Commercial Finance and BlackRock Kelso Capital Corp. provided financing for the transaction announced Oct. 2.