Mark Del Franco

Avoiding Dead Air

| Mark Del Franco

As in broadcasting, silence, or dead air, is not golden on the telephone line. In fact, it’s anything but. And it can wreak havoc in your contact center, especially among newer customer service representatives.

Scrip Buys New Life Systems

| Mark Del Franco

Looking to bolster its presence in the spa and wellness market, Scrip Companies acquired New Life Systems, a manufacturer and catalog distributor of massage and spa products on Aug. 17. Terms of the deal were not disclosed.

Performance Bicycle bought

| Mark Del Franco

North Castle Partners has been wheeling and dealing: The private equity investor announced on July 3 it bought Performance Bicycle. Terms of the deal were not disclosed.

Incoming Traffic

| Mark Del Franco

Receiving is the Rodney Dangerfield of operations, says consultant Wayne Teres: Few companies give it any respect.

But it is the most complicated function in the warehouse. One error can have a ripple effect.