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Efficiencies Enable Lillian Vernon to Shut Manila Contact Center  Mar 21, 2007 7:40 PM By Mark Del Franco

Crediting increased operational efficiencies as the catalyst, Lillian Vernon closed its satellite call center in Manila, Philippines, on March 18.

Efficiencies Enable Lillian Vernon to Shut Manila Contact Center  Mar 21, 2007 7:34 PM By Mark Del Franco

Crediting increased operational efficiencies as the catalyst, Lillian Vernon closed its satellite call center in Manila, Philippines, on March 18.

Grainger Unveils Plumbing Supplies Catalog  Mar 21, 2007 3:56 AM By Mark Del Franco

Continuing its push to delve more deeply into its product lines, Lake Forest, IL-based maintenance, repair, and operations (MRO) marketer W.W. Grainger introduced a 318-page catalog devoted to plumbing products and supplies in March.

BabyUniverse to Merge with eToys Direct  Mar 15, 2007 2:17 AM By Mark Del Franco

Jupiter, FL-based BabyUniverse, an online marketer of baby and maternity products, will merge with Denver-based toys merchant eToys Direct.

Redcats’ New Brand Within  Mar 01, 2007 10:30 PM By Mark Del Franco

Redcats USA chairman /CEO Eric Faintreny is something of a branding expert. In 2000, when Redcats’ Swedish home and apparel brand Ellos was declining,

Multichannel Service Improves–or Does It?  Mar 01, 2007 10:30 PM By Mark Del Franco

A study from e-Gain Communications, a Mountain View, CA-based supplier of customer service and contact center software, reveals both good news and bad news regarding the state of multichannel customer service.

Bauer Shareholders Opt to Roll the Dice  Mar 01, 2007 10:30 PM By Mark Del Franco

Proving that there’s no such thing as a sure thing, shareholders of Eddie Bauer Holdings voted on Feb. 8 against the proposed sale of the apparel cataloger/retailer to private equity firms Golden Gate Capital and Sun Capital Partners.

Valuations, lawsuit hamper Hanover  Feb 01, 2007 10:30 PM By Mark Del Franco

Thanks to a November merger agreement, New York investment firm Chelsey Direct will most likely get its way in taking Weehawken, NJ-based Hanover Direct

Siegler & Co., Treasures From a Bygone Era Titles Shut Down  Jan 04, 2007 3:18 AM By Mark Del Franco

MULTICHANNEL MERCHANT has learned that the gifts catalogs Siegler & Co. and Treasures From a Bygone Era closed down before the holidays.

Christian Book Distributors buys Best to You  Jan 01, 2007 10:30 PM By Mark Del Franco

Multititle cataloger and online merchant Christian Book Distributors (CBD) agreed to purchase Best to You, which sells Christian-themed gifts via catalog

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