Mark Del Franco

Pushing (out) the envelope

| Mark Del Franco

Looking to save on postage costs in light of the expected January rate hike? Try removing the return envelope adjacent to the bound-in order form. Catalogers

RETURNS

| Mark Del Franco

Reducing Web returns A little information can go a long way This holiday figures to bring a rash of new Internet shoppers perusing your Website and, hopefully,

OPERATIONS

| Mark Del Franco

Lessons from last Avoiding online fulfillment snafus this holiday season As the 20th-century philosopher George Santayana said, those who do not learn