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Swimwear and sweaters  May 01, 1999 9:30 PM By Mark Del Franco

Middleton,WI-based cataloger WinterSilks, which had filed for Chapter 11 bankruptcy protection last July, was acquired in late February by Jacksonville,

Lilliput is returned to its parents  May 01, 1999 9:30 PM By Mark Del Franco

Justus Bauschinger and Stephen Singer, the founders of collectibles catalog Lilliput Motor Co., no longer suffer from the empty-nest syndrome. This past

E-commerce: Disappearing ink  May 01, 1999 9:30 PM By Mark Del Franco

Robert Lickton’s grandfather founded Lickton Supply Co., a bicycle gear and accessories catalog, in 1935. For more than 60 years, the Oak Park, IL-based

Appleseed’s buyout  May 01, 1999 9:30 PM By Mark Del Franco

Brenda Koskinen, the president/ CEO of women’s apparel catalog Appleseed’s, obviously believes in the future of the company: In March she bought the Beverly,

Soft on service lines  May 01, 1999 9:30 PM By Mark Del Franco

The catalog industry prides itself on superior customer service, but when it comes to staffing a separate telephone line for service, many catalogers

Bending your schedule  May 01, 1999 9:30 PM By Mark Del Franco

According to the Bureau of Labor Statistics, the national unemployment average in February hit 4.3%, the lowest it’s been in a generation. This tight

Hearing empowered  Apr 01, 1999 10:30 PM By Mark Del Franco

Evaluating telephone reps’ performance during customer transactions is crucial to ensuring quality service. Call monitoring systems, which let supervisors

Cataloger could hold vendors liable for millennial snafus  Apr 01, 1999 10:30 PM By Mark Del Franco

It’s Dec. 31, 1999, and your management software system is working beautifully. But then you come to work after New Year’s Day 2000 to find your computers

Here, or over there?  Mar 01, 1999 10:30 PM By Mark Del Franco

Many U.S. catalogers have realized that there’s money to be made selling overseas (31% of the participants in Catalog Age’s 1999 Benchmark Report on Marketing

Euro challenges  Mar 01, 1999 10:30 PM By Mark Del Franco

The Jan. 1 debut of the euro-the new official currency of Austria, Belgium, Finland, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, Portugal,

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