Timing is everything
Scheduling is one of the biggest challenges in managing today’s call centers, says Andrew Wetzler, a Boca Raton, FL-based telemarketing and call center
SANTA’S MIXED BAG
Call it a tale of two segments: For many catalogers of gifts, gadgets, and other hard goods, the holiday season delivered double-digit sales gains over
Low-cost forks
Smaller catalogers may not think they have the money or the space to invest in a warehouse forklift, but several new compact forklift trucks have recently
New catalog toasts booming wine market
According to New York market research firm Impact Databank, 210.7 million cases of wine were shipped in the U.S. in 1997, up 4% from 202.5 million cases
‘Jobbers’ sweep out overstocks
No matter how prescient the merchandiser, every cataloger at some point ends up with overstock. While there are a range of liquidation options, including
Compaq, direct
Taking a page out of rival Dell Computer Corp.’s playbook, $24.58 billion computer manufacturer Compaq announced in November that it will begin selling
A fulfilling opportunity
As the Internet becomes an increasingly viable sales channel, catalogers such as Fingerhut, Hanover Direct, and Stark Bros. have begun providing back-end
Brylane buyout?
French catalog/retail behemoth Pinault-Printemps-Redoute (PPR) isn’t content with owning 49.9% of New York-based cataloger Brylane and launching a U.S.
A Y2K FIX crisis?
If your catalog’s computer system is not yet Y2K-compliant, you may have missed the deadline. With little more than 12 months remaining before the year
Database-driven deals
Merger and acquisition activity remained strong in the third quarter, as 32 deals were consummated, compared to 30 during the previous quarter and 30