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More Luxury Shoppers Use Mobile, But Are Harder to Please  Jan 17, 2013 9:19 AM By MCM staff

Luxury shoppers are more likely to use mobile channels when shopping but are slightly less satisfied with ecommerce overall, according to the recently released Luxury E-Retail Satisfaction Index by customer experience analytics firm ForeSee.

Join us for the 2013 Operations Summit Conference  Jan 16, 2013 12:22 PM By MCM staff

Direct-to-customer merchandise sales are skyrocketing. Whether you sell to consumers or businesses, your direct-to-customer sales will be a crucial part of future growth and strategy. Which is why we are inviting you to attend the only conference exclusively about ecommerce and catalog operations & fulfillment: the 2013 Operations Summit.

Digital Lessons Learned in Holiday 2012  Jan 15, 2013 12:13 PM By MCM staff

ForeSee Results president and CEO Larry Freed (left) discusses lessons retailer learned about the digital consumer during the 2012 holiday season. Multichannel Merchant senior content manager Tim Parry conducts the interview.

Swatch to Buy Part of Harry Winston Diamond Corporation  Jan 15, 2013 12:12 PM By MCM staff

Harry Winston Diamond Corporation announced that it has entered into an agreement to sell its luxury brand diamond jewelry and timepiece division, Harry Winston Inc., to The Swatch Group Ltd. for US $750 million.

Report: Shoppers Open to Cross-channel Shopping  Jan 15, 2013 11:37 AM By MCM staff

Nearly half of online purchases in studied categories resulted from showrooming. Significantly, nearly a quarter of these online shoppers intended to buy their item in the store, but ultimately purchased online – primarily due to price and convenience.

NRF: Online Holiday Sales Rise 11.1% in 2012  Jan 15, 2013 10:18 AM By MCM staff

Total holiday retail sales increased 3.0 percent, below NRF’s projected forecast of 4.1 to $579.8 billion. Additionally, non-store holiday sales grew 11.1 percent. Shop.org in October forecasted a 12.0 percent growth in online sales in the months of November and December.

Genesco’s Direct Sales Rise 17%  Jan 15, 2013 9:35 AM By MCM staff

Sales for the Company’s e‑commerce and catalog direct sales businesses increased 17% in the quarter-to-date period ended January 12, 2013, on a comparable basis.

How to Catch and Keep the Digital Shopper  Jan 14, 2013 9:17 AM By MCM staff

As retailers reinvent their in-store shopping experience in the face of the continued rise of ecommerce, research released by Cisco found that digital content from the internet is the most powerful influence in buying decisions for the majority of shoppers in all channels. In this infographic by Cisco, you will learn how to catch and keep the digital shopper.

Performance Bicycle Anticipates In-stock Improvements with 4R Systems  Jan 14, 2013 8:32 AM By MCM staff

4R Systems, Inc., a leading provider of advanced inventory and supply chain services which help retailers increase profits by optimizing their inventory and related supply chain decisions, announced that Performance Bicycle has gone live with 4R Systems’ Profit Optimized Inventory Services.

CATALOG AGE  Jan 12, 2013 5:38 AM By MCM staff

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