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Using Facets to Improve Customer Experience  Feb 14, 2013 11:38 AM By MCM staff

In this video taken during a break at IRWD 2013 on Feb. 12, Shaun Ryan, CEO of SLI Systems, and Kevin Metz, Vice president of ecommerce at Caché, talk with Multichannel Merchant’s Tim Parry about how they use facets to improve the overall ecommerce customer experience.

The Shopping Trends of the Working Consumer  Feb 13, 2013 1:55 PM By MCM staff

Online shoppers are finding more and more ways to shop than ever before. They are using smartphones, tablets, traditional PCs, and most often, a combination of the three. This modern shopper is ready to buy whenever and wherever they chose, even if it means while at work. In this infographic from Monetate, the ecommerce personalization company, you will see the various trends of this shopper including the days and times of the week they shop, and the types of devices they use to make online purchases.

Valentine’s Day Shipping with UPS  Feb 13, 2013 10:09 AM By MCM staff

As chocolates and flowers make their way across the country for Valentine’s Day, UPS is preparing for the lovers holiday by adding 38 additional flights to their fleet in order to handle to demand. In this video from UPS, the shipping and delivery giant shows how it handles and streamlines the shipping process of the fragile and temperature sensitive goods.

SMBs Getting Serious About Order Management Systems  Feb 13, 2013 10:01 AM By MCM staff

GoECart CEO and founder Manish Chowdhary sits down with Multichannel Merchant senior content manager Tim Parry at IRWD 2013 and talks about order management systems. Not only are small- to medium-size merchants getting serious about order management systems, they are looking to manage orders across channels, such as marketplaces.

Amazon Tops ForeSee Mobile Satisfaction Survey  Feb 12, 2013 7:40 AM By MCM staff

Amazon extends its domination of ecommerce into the mobile platform, according to the ForeSee Mobile Satisfaction Index: Holiday Retail Edition. In the survey, which was conducted of more than 6,200 consumers during the peak holiday shopping season between Thanksgiving and Christmas, the online marketplace scored highest among 25 of the top mobile commerce companies.

Monetate Ecommerce Quarterly Sheds Light on Shipping Offer Effectiveness and Holiday Shopping Behaviors  Feb 08, 2013 6:30 PM By MCM staff

While most, if not all, holiday ecommerce reporting ends after Cyber Monday, EQ4 2012 examines trends through Christmas Eve, including an analysis of key performance indicators such as conversion rates and average order values by device and inbound referrer.

Package Growth and Record Efficiency Mitigate First Quarter Loss for USPS  Feb 08, 2013 4:35 PM By MCM staff

The U.S. Postal Service ended the first three months of its 2013 fiscal year (Oct. 1 – Dec. 31, 2012) with a net loss of $1.3 billion. Continued growth in Shipping and Package revenue (+4.7%) and increased efficiency helped mitigate but could not fully offset the financial effects of continued First-Class Mail volume declines and costs that are beyond Postal Service management control. As a result, the Postal Service recently announced it would move forward with accelerated cost-cutting actions necessary to help maintain liquidity because Congress has not passed comprehensive postal reform legislation.

Ecommerce Spending Hits $186.2 Billion in 2012  Feb 07, 2013 3:18 PM By MCM staff

ComScore, Inc., a leader in measuring the digital world, released its Full Year and Q4 2012 U.S. retail ecommerce sales estimates. For the full year, U.S. retail ecommerce sales reached $186.2 billion, an increase of 15%– the strongest annual growth rate since before the recession. Q4 2012 sales grew 14 percent year-over-year to $56.8 billion, marking the first ever $50 billion quarter.

Social Q & A For Online Shopping  Feb 04, 2013 2:22 PM By MCM staff

Social Q & A connects shoppers to past customers through questions and answers. So how does it work? Products are for sale on an ecommerce site, according to this infographic by TurnToNetworks.com. Shoppers submit questions about the product. The questions are e-mailed to a selection of past customers who actually bought the product. Those customers return to the store site to answer the shopper questions. Answers are added to the product page and emailed to the shopper.

How to Win Your Customers Back  Feb 04, 2013 1:06 PM By MCM staff

It’s never fun to see a customer take their business elsewhere, but it does happen. In this infographic from 360 Connext, you will learn a few simple techniques that will make it easier for your customer to give you, and your brand, a second chance.

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