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Urban Outfitters CEO on Business, Brands and Blogs  Sep 30, 2010 5:35 PM By Melissa Dowling

Lifestyle apparel and home decor merchant Urban Outfitters seems to do everything right. But like many multichannel, multititle retailers, Urban Outfitters has struggled with channel competition.

Potpourri Buys Country Store Catalog  Sep 25, 2010 2:35 AM By Melissa Dowling

The Potpourri Group stable of catalogs is a little bigger: The multititle mailer in late August acquired the Country Store catalog from Reader

Five Ways Multichannel Marketers Fail Their Businesses  Sep 23, 2010 3:26 AM By Melissa Dowling

Multichannel merchants have plenty of shortcomings when it comes to integrating catalogs and the Web, according to Bill LaPierre, senior vice president

Six Trends in Online Excellence  Sep 23, 2010 1:48 AM By Melissa Dowling

What does your website need to succeed for the holiday season and beyond? Lauren Freedman, president of e-commerce consultancy E-tailing Group, shared six trends and takeaways during her Sept. 16 keynote at the NEMOA conference in Newport, RI.

Staples Gives High Marks to Customer Ratings and Reviews  Sep 16, 2010 6:32 PM By Melissa Dowling

The office supplies cataloger/retailer saw an uptick in conversions immediately after it rolled out ratings and reviews two years ago, Eileen White, director of e-commerce strategy and site operations for Staples Business Delivery, said Wednesday at the fall NEMOA conference.

How LinkedIn Helps Trainer’s Warehouse Engage Customers  Sep 16, 2010 6:26 PM By Melissa Dowling

Speaking at the NEMOA fall conference in Newport, RI, on Sept. 15, Landay said Trainer

Print Catalog of the Year  Sep 01, 2010 9:30 PM By Melissa Dowling

L L. Bean’s Fall 2009 edition is 200 pages of sheer perfection. The design and production values are gorgeous, the book is packed with unique, quality merchandise

Clothing Makes the Catalog for Patrick James  Aug 02, 2010 10:22 PM By Melissa Dowling

Right from the cover, you get the sense that it

Patagonia’s Winter Catalog Makes Smooth Branding  Jul 30, 2010 2:24 AM By Melissa Dowling

“The brand is a powerful thing when it is translated so completely into catalog creative and production,” according to one MCM Awards judge. The judge was referring to Patagonia’s Winter 2009 edition, which captured a Silver in the Sporting Goods/Hobbies category. Why it won a Silver: When it comes to the catalog cover, one judge […]

Should You Untether Your Customer Service Reps?  Jul 21, 2010 3:21 AM By Melissa Dowling

When the Internet first came along as a viable channel, custom logo apparel cataloger Queensboro Shirt Co. thought it would be able to shut down its call center, according to chairman/founder Fred Meyers.

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