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Laying It All Out in the DC  May 27, 2009 12:48 AM By Melissa Dowling

At a session during the NCOF show in Las Vegas in March, Curt Barry detailed some of the steps to reviewing a distribution center layout

The case for home-based call agents  May 01, 2009 9:30 PM By Melissa Dowling

Why not? Technically speaking, all they need is a dedicated high-speed Internet line and a dedicated phone line. But if you don’t hire the right people,

Now is the time to wow customers  May 01, 2009 9:30 PM By Melissa Dowling

We All Know Providing Customer Service is a Big Deal. But a great customer experience is even more crucial in a down economy, according to Nolan W. Burris,

Software selection smarts  May 01, 2009 9:30 PM By Melissa Dowling

Seeking Some New Software? There’s a lot to consider in picking a system and a vendor partner, according to consultant Susan Rider, president of Rider

Pick Your Packers’ Brains for Fulfillment Improvements  Apr 29, 2009 2:57 AM By Melissa Dowling

The packing people and process of the warehouse are long overlooked by operations management. And that

Keep Your Product Vendors in Line  Apr 08, 2009 10:17 PM By Melissa Dowling

Multichannel merchants could be doing a better job keeping tabs on their merchandise vendors, according to Curt Barry, president of operations consultancy F. Curtis Barry & Co. Specifically, Barry told attendees at the NCOF show in Las Vegas last month that more direct merchants should be using vendor scorecards.

Software Selection Smarts  Apr 01, 2009 7:51 PM By Melissa Dowling

Seeking some new software? There

Three Ways to Reduce Warehouse Expenses  Apr 01, 2009 7:49 PM By Melissa Dowling

If you

Your Contact Center Staff is Your Brand  Apr 01, 2009 7:47 PM By Melissa Dowling


Live From NCOF: Nerd Alert – Geek Squad Founder Speaks  Mar 26, 2009 7:20 PM By Melissa Dowling

What can you learn from the Geek Squad brand? Keep it simple, and keep it real, founder/CEO/chief inspector Robert Stephens said during his keynote at NCOF.

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