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Live From NCOF: Now is the Time to Wow Customers  Mar 25, 2009 8:33 PM By Melissa Dowling

We all know providing customer service is a big deal. But a great customer experience is even more crucial in a down economy

Live From NCOF: Tips for Greener Logistics  Mar 25, 2009 8:30 PM By Melissa Dowling

Most merchants want to be green, in theory. But if being green means increasing costs for the long term, the notion can

Live From NCOF: The Case for Home-Based Call Agents  Mar 25, 2009 8:21 PM By Melissa Dowling

Considering using home-based call center agents? Why not

Sales from holiday 2008  Feb 01, 2009 10:30 PM By Melissa Dowling

Steep discounts. Cheap shipping. Free shipping. Multichannel merchants pulled out the stops to try to get consumers to spend money this past holiday season.

Getting Experiential Online  Jan 27, 2009 9:42 PM By Melissa Dowling

Store shopping is all about the experience. So how do you create that retail experience online, starting right from your landing page?

Live From Internet Retailer: Lessons Learned From Holiday 2008  Jan 22, 2009 3:10 AM By Melissa Dowling

What did online industry watchers learn from this past holiday season, aside from the fact that sales for many were lagging? Plenty. In her session at Internet Retailer’s Web Design conference on Jan. 21, Lauren Freedman detailed several e-commerce customer service initiatives her consulting firm, The E-tailing Group, is seeing more of.

Live From Internet Retailer: Picking the Right Web Design Partner  Jan 21, 2009 10:43 PM By Melissa Dowling

How does a merchant select a company to redesign its Website? Very carefully — especially in this economy.

Live From Internet Retailer: QVC Site Puts the Customer First  Jan 21, 2009 12:03 AM By Melissa Dowling

Home shopping giant QVC aims to engage online customers in a multimedia shopping experience, said Ivy Chin, its vice president, architecture, design, and video, at Internet Retailer’s Web Design conference.

Live From Internet Retailer: Neiman Marcus on Making a Good Site Experience Better  Jan 20, 2009 11:54 PM By Melissa Dowling

For high-end retailer Neiman Marcus, it’s all about the merchandise. But how you present that merchandise and engage the customer online is critical, according to Lindy Rawlinson, vice president of Web operations and new business for Neiman Marcus Direct.

What matters most, now  Dec 01, 2008 10:30 PM By Melissa Dowling

With the price of postage, paper and raw goods, plus the recessionary economy, multichannel merchants should be very worried about pricing. They are:

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