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Post By Mike OBrien

FAA Gives Amazon Green Light on Drone Testing – Again  Apr 11, 2015 6:39 PM By Mike O'Brien

The FAA again gave Amazon permission for drone testing, a month after complaints that a previous approval was moot because the vehicle had become obsolete.

Making the Direct-to-Customer Returns Process Easy and Painless  Apr 07, 2015 12:28 PM By Mike O'Brien

How do you make your returns process easy and painless for direct-to-customer orders? We asked this question to three direct-to-customer retail executives who will be speaking at Operations Summit 2015, which will be held April 14-16 in Louisville, KY.

Automation Brings Efficiency to Order Fulfillment  Apr 03, 2015 2:44 PM By Mike O'Brien

Order fulfillment automation address the growing demand for quicker delivery by increasing the number of units that can be processed per day, and allows the distribution centers to get more out the door faster.

Amazon Dash Is NOT a Detergent, But Yet Another Hook Into Consumers  Apr 02, 2015 4:37 PM By Mike O'Brien

Amazon Dash, small branded buttons that consumers can stick up in their homes, allow for one-touch reordering of household items – just not Dash.

USPS Delays Parcel Price Increase  Apr 02, 2015 2:28 PM By Mike O'Brien

The USPS has put on hold planned pricing increases in parcel services until all pricing requests across products were approved by the PRC.

Ace Hardware Expands In-Store Pickup Nationwide  Mar 31, 2015 12:31 PM By Mike O'Brien

In yet another reflection of growing omnichannel demand, Ace Hardware announced the national expansion of its in-store pickup program, launched as a pilot in 2014.

O+F Advisor Distribution and Fulfillment Center Roundup, March 31, 2015  Mar 31, 2015 10:49 AM By Mike O'Brien

A listing of some recently announced expansions, additions and closures in direct-to-consumer distribution and fulfillment centers.

JackThreads Talks About Using Social Media in the Contact Center  Mar 27, 2015 10:35 AM By Mike O'Brien

JackThreads Customer Engagement Manager David Tull talks about using social media in the contact center and its contribution to the company’s success.

Amazon Expands Prime Now to Dallas  Mar 26, 2015 12:37 PM By Mike O'Brien

Days after going into Baltimore and Miami, Amazon Prime Now one-hour delivery is available in Dallas; Amazon also faulted the FAA on slow drone approval.

Mobile App Drives Store Sales Gains for GameStop  Mar 24, 2015 11:43 AM By Mike O'Brien

A change in mobile focus from conversions to engagement and influence, a better mobile app and loyalty data analysis has boosted store sales for GameStop.

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