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Vivino has grown from a popular wine selection and review app to a business with global ecommerce designs, after implementing the BigCommerce platform. See how Vivino has leveraged its 18 million app users into a growing ecommerce operation.
Under Armour will begin selling products at 1,100 Kohl’s locations next year, and plans to open a store at the iconic FAO Schwartz location in Manhattan. The Kohl’s deal is intended to make Under Armour products more available to consumers, particularly women, at malls and other suburban locations.
As it continues to hit roadblocks in the U.S., Amazon has announced a partnership with the UK government to experiment with drone delivery of small parcels through its Amazon Prime Air unit. Meantime 7-11 has beaten Amazon to the punch, delivering Slurpees and other essential items to a family in Reno, NV in the first U.S. commercial drone delivery.
How you handle returns goes a long way toward defining how customers perceive your brand and how loyal they will be. So what are some of the key elements that make up a great returns experience? See why Nordstrom won the 2016 Excellence in Customer Experience award in this important category.
Are you an industry professional with a great merchant story to tell that will educate and inform your peers? Come share your insights at Operations Summit 2017, March 27-29 in in Pittsburgh – the only conference exclusively about direct-to-customer and omnichannel operations. Send us your proposed session topic and speakers by Sept. 30 for consideration.
Driven by ecommerce demand and competitive pressure, UPS is testing Saturday delivery this summer, reportedly in Atlanta, Philadelphia and Los Angeles. The volume of shipments will determine continuation and future expansion of the service.
Ecommerce growth is fueling a tight market for distribution and fulfillment center space, as merchant companies look to expand networks to meet the demand. See which markets are seeing the greatest demand, and
Levi Strauss won the 2016 award in brand communication in Multichannel Merchant’s Excellence in Customer Experience awards, held in conjunction with partner Radial and recognized at Operations Summit. See how the venerable jeans company creates a consistent voice and messaging that reflects who they are and what they stand for in the marketplace.
SMB online retailers are using multiple carriers to get better pricing and eliminate the risk of keeping all their eggs in one basket, according to a new study from Accenture. See what carrier capabilities are most critical to them, and what they’re looking for in terms of cross-border services.
Amazon had a massive Prime Day, reporting its biggest sales day ever, surpassing even its results on Black Friday or Cyber Monday as it overcame checkout glitches and social media grumbling. But some sellers said their results weren’t as off the charts as those of Amazon itself. See what else took place on Amazon’s much-promoted 21st anniversary.
by Jamin Dick
Posted 4 days ago
by Curt Barry
Posted 1 week ago