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Post By Mike OBrien

Ace Hardware Expands In-Store Pickup Nationwide  Mar 31, 2015 12:31 PM By Mike O'Brien

In yet another reflection of growing omnichannel demand, Ace Hardware announced the national expansion of its in-store pickup program, launched as a pilot in 2014.

O+F Advisor Distribution and Fulfillment Center Roundup, March 31, 2015  Mar 31, 2015 10:49 AM By Mike O'Brien

A listing of some recently announced expansions, additions and closures in direct-to-consumer distribution and fulfillment centers.

JackThreads Talks About Using Social Media in the Contact Center  Mar 27, 2015 10:35 AM By Mike O'Brien

JackThreads Customer Engagement Manager David Tull talks about using social media in the contact center and its contribution to the company’s success.

Amazon Expands Prime Now to Dallas  Mar 26, 2015 12:37 PM By Mike O'Brien

Days after going into Baltimore and Miami, Amazon Prime Now one-hour delivery is available in Dallas; Amazon also faulted the FAA on slow drone approval.

Mobile App Drives Store Sales Gains for GameStop  Mar 24, 2015 11:43 AM By Mike O'Brien

A change in mobile focus from conversions to engagement and influence, a better mobile app and loyalty data analysis has boosted store sales for GameStop.

FAA Grants Conditional Certificate for Amazon Drones  Mar 23, 2015 3:54 PM By Mike O'Brien

Amazon drones have moved one step closer to commercial reality via an FAA approval of an experimental airworthiness certificate.

Talking Distribution Center Automation Trends with Cabela’s  Mar 19, 2015 1:34 PM By Mike O'Brien

Kevin Thompson of Cabela’s talks with Multichannel Merchant about the latest and greatest in distribution center automation technology and processes.

Best Practices for Holiday Peak Season Planning  Mar 13, 2015 2:34 PM By Mike O'Brien

Kim Silva of Fairytale Brownies, talks to Multichannel Merchant Senior Editor Mike O’Brien about her approach to holiday peak season planning.

Omnichannel Results Exceed Expectations for American Eagle  Mar 09, 2015 12:40 PM By Mike O'Brien

American Eagle Outfitters is seeing success with its omnichannel program, which contributed to good numbers for the fourth quarter.

Sephora Takes On Amazon with Two-Day Shipping Program  Mar 09, 2015 11:31 AM By Mike O'Brien

Beauty retailer Sephora is upping its ecommerce fulfillment game, offering customers unlimited free two-day shipping for $10 per year, a la Amazon Prime.

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