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To take advantage of the new return/exchange service, customers can visit sears.com, click on the customer service link, choose “returns and exchanges” and follow the prompts to identify the item. For an exchange, they select a new item and get an email confirmation when the replacement is ready for pickup.
Once at the store, they park in a designated In-Vehicle Pickup spot, and notify the store of their arrival via the app. A timer will start on the phone, and a Sears associate will arrive within five minutes and complete the return or exchange.
Among other things, the acquisition of ABOL will allow MetaPack to provide its customers with improved visibility into global shipments across carriers and countries. It also offers enhanced delivery intelligence and reporting to better understand delivery challenges like potential delays, so retailers can make adjustments in their supply chain to alleviate issues.
“We have a very structured plan around all we’re trying to do to grow our package business,” said Cliff Rucker, vice president of sales for the USPS. “When you think about it, over one-third of our volume is gone since 2006 on the letter side, so that’s why we see packaging as a growth area.”
News that Amazon will begin collecting sales tax in Minnesota starting next week has led to speculation that the company may open a warehouse, data center or some other operation in the state or buy an existing firm, according to the Minneapolis Star Tribune. Online-only retailers don’t need to charge sales tax in a state unless they have physical presence or affiliated business there.
Retailers considering whether to enter a new market via cross border with third-party logistics partners or with an in-country presence should consider factors like their cost of capital and inventory carrying policy, as well as what existing assets can be leveraged in that country, two experts told Multichannel Merchant.
Retailers are spending more on marketing data capture than mobile heading into the 2014 holidays, based on a survey by Edelman Berland for eBay Enterprise.
In the MCM Outlook 2014 survey, the largest number of respondents (26%) said UPS was their primary global carrier, followed by FedEx and the United States Post Office (18%) and DHL (12%). This outcome may be the result of a largely U.S.-based audience, as DHL is generally considered the world’s shipping/logistics leader, followed by FedEx and UPS.
FedEx reported Q1 revenue and earnings that beat analyst expectations, and announced plans for 50,000+ seasonal hires to deal with holiday shipping volumes.
FedEx announced a 4.9% increase in FedEx Ground, FedEx Express and FedEx Freight, effective January 5, doing so for the first time ahead of rival UPS.
UPS is calling for 90,000 to to 95,000 temporary workers to handle the holiday season’s shipping crunch, a significant increase over 2013.