Mike O'Brien

mobrien@accessintel.com / MikeOBmcm

Mike O’Brien has worked in journalism, marketing and public relations for … well, quite a while. At Multichannel Merchant he focuses on the world of direct-to-customer operations and fulfillment, editing MCM’s weekly O+F Advisor newsletter, and programs the annual Ecommerce Operations Summit conference. Previously Mike was a senior account executive for Marx Communications, a boutique public relations firm working with marketing and advertising technology companies. Other past work includes stints as a media relations consultant for a concert promoter, a marketing communications specialist for a pharma software firm, a research analyst covering corporate e-learning and a daily newspaper reporter on every beat imaginable – except sports.

Study Finds Young Shoppers Still Love Stores, Will Wait for Packages

| Mike O'Brien

A new study of shoppers aged 14-24 by Fluent Commerce found that young shoppers weren’t as eager for fulfillment immediacy as you’d think in the age of Amazon Prime and guaranteed two-day delivery, with a majority of digital natives still good with hitting the stores. See what else matters to the next wave of consumers.

Same-Day Delivery App Curbside Acquired by Rakuten

| Mike O'Brien

Tokyo-based marketplace and logistics supplier Rakuten has acquired Curbside, a startup with $50 million in funding that powers same-day store and restaurant pickup of online orders, for an undisclosed amount. See what this deal means for the retail and restaurant customers of Curbside.

Dick’s Sporting Goods Supply Chain Moves Include Testing Lockers

| Mike O'Brien

Dick’s Sporting Goods is moving from centralized ecommerce fulfillment to regional east and west coast operations as it revamps its supply chain to speed up deliveries while also testing pickup lockers, the company’s CEO told analysts on a Q1 call. See what other changes have contributed to the company’s growth.

Walmart’s Jetblack Marries Personalized Shopping, Same-Day Speed

| Mike O'Brien

Jetblack, Walmart’s new invite-only, personalized shopping service aimed at busy moms in Manhattan and Brooklyn, allows members to get same-day orders fulfilled by texting them in, at $50 a month. It’s the latest example of the beast of Bentonville seeking to go upmarket and out-innovate main rival Amazon.

Google, Facebook, Instagram, Whatsapp Face GDPR Related Lawsuits

| Mike O'Brien

The ink was barely dry on the European Union’s new General Data Protection Regulation (GDPR) when a European privacy advocate sued Google, Facebook and Facebook-owned Instagram and Whatsapp, claiming they violated the regulation by using “forced consent” practices to obtain consumer data.