Mike O'Brien

mobrien@accessintel.com / MikeOBmcm

Mike O’Brien has worked in journalism, marketing and public relations for … well, quite a while. At Multichannel Merchant he focuses on the world of direct-to-customer operations and fulfillment, editing MCM’s weekly O+F Advisor newsletter, and programs the annual Operations Summit conference. Previously Mike was a senior account executive for Marx Communications, a boutique public relations firm working with marketing and advertising services clients. Other past work includes stints as a media relations consultant for a concert promoter, a marketing communications specialist for a pharma software firm, a research analyst covering the corporate e-learning market and a daily newspaper reporter on every beat imaginable – except sports.

Alibaba Pursuing Walmart Stores on its Home Turf

| Mike O'Brien

Alibaba Group Holding Ltd. is investing $2.9 billion in China’s largest “hyper-market” or superstore company, Sun Art Retail Group, in a move there against Walmart and its partnership with Alibaba rival JD.com. This is yet another chapter in the growing “clicks-to-bricks” trend, including Amazon’s Whole Foods acquisition.

Singles Day 2017 Again Sets Record with $25.3B in GMV

| Mike O'Brien

Continuing to dwarf U.S. sales holidays and Prime Day, Alibaba’s Singles Day pulled in a record 168.2 billion yuan ($25.3 billion) in gross merchandise value (GMV) settled through the Alipay platform, up 39% from 120.7 billion yuan ($17.8 billion) in 2016. See what other staggering stats and figures came out of Singles Day.

FedEx Has 7,500 Pickup Locations at Walgreens Stores

| Mike O'Brien

Just in time for the busy holiday season, FedEx announced it now has pickup locations at 7,500 Walgreens stores across the U.S., shy of the 8,000 it promised to have online by the end of October when the deal was announced in January.

CVS Offering Same-Day Delivery in Major Markets

| Mike O'Brien

Fearing possible encroachment from Amazon into prescription delivery, CVS will begin offering next-day delivery of both prescriptions and other retail items in major cities in 2018, and same-day service in Manhattan beginning Dec. 4.