Mike O'Brien

mobrien@accessintel.com / MikeOBmcm

Mike O’Brien has worked in journalism, marketing and public relations for … well, quite a while. At Multichannel Merchant he focuses on the world of direct-to-customer operations and fulfillment, editing MCM’s weekly O+F Advisor newsletter, and programs the annual Ecommerce Operations Summit conference. Previously Mike was a senior account executive for Marx Communications, a boutique public relations firm working with marketing and advertising technology companies. Other past work includes stints as a media relations consultant for a concert promoter, a marketing communications specialist for a pharma software firm, a research analyst covering corporate e-learning and a daily newspaper reporter on every beat imaginable – except sports.

Amazon Go Launches at Seattle HQ, A Year After the Fact

| Mike O'Brien

Amazon launched its first Amazon Go store on the ground floor of a building in its sprawling Seattle headquarters. Shoppers simply walk out of the store after scanners add up the purchases, send them to an app and have it deducted from their account. See what else the disruptive location has in store.

Retail and Ecommerce Distribution Center Roundup

| Mike O'Brien

Amazon, Wayfair, Best Buy, Ulta Beauty and IKEA are among the major retailers announcing new distribution center or fulfillment center activity to meet consumer demand, in Multichannel Merchant’s periodic roundup of facilities news.

U.S. Supreme Court to Hear Case on Ecommerce Taxation

| Mike O'Brien

The U.S. Supreme Court has agreed to take up a South Dakota case this term that could reset the balance between online and physical store sellers by requiring taxation of goods sold by out-of-state merchants. However the high court rules, it will have a dramatic effect on retail and ecommerce taxation for years to come.

Value of Holiday Returns Estimated to Hit $90 Billion

| Mike O'Brien

What goes out must often come back, and this year is expected to set another record for returned goods after the holiday season, according to Optoro, a firm that specializes in reverse logistics. The company estimates $90 billion worth of holiday gifts will be returned.

Your Input Counts: MCM Outlook Survey Helps Us Gauge the Market

| Mike O'Brien

Once again, the team at Multichannel Merchant is conducting the annual MCM Outlook survey to delve into key subjects and trends shaping the world of direct-to-customer commerce. Complete the survey and help drive our data! We’ll even throw in a $5 Starbucks card as our way of saying thanks!

President Trump Takes Aim at USPS, Amazon in Tweet

| Mike O'Brien

President Trump has taken a break from favorite targets like Little Rocket Man to turn his Twitter fire and ire on the U.S. Postal Service, blasting the agency for not charging enough on parcel delivery, in particular singling out major client Amazon, as the USPS continues to hemorrhage cash.