Mike O'Brien

mobrien@accessintel.com / MikeOBmcm

Mike O’Brien has worked in journalism, marketing and public relations for … well, quite a while. At Multichannel Merchant he focuses on the world of direct-to-customer operations and fulfillment, editing MCM’s weekly O+F Advisor newsletter, and programs the annual Operations Summit conference. Previously Mike was a senior account executive for Marx Communications, a boutique public relations firm working with marketing and advertising services clients. Other past work includes stints as a media relations consultant for a concert promoter, a marketing communications specialist for a pharma software firm, a research analyst covering the corporate e-learning market and a daily newspaper reporter on every beat imaginable – except sports.

Top 10 Tips on Holiday Peak Season Planning

| Mike O'Brien

In case you missed Multichannel Merchant’s virtual event, Peak Season Summit 2017: Optimizing Black Friday through Cyber Monday and Beyond – or even if you did join us but would like a quick refresher – here are our top 10 takeaway tips from the experts in merchant operations for peak season planning.

Deliv Expands Across U.S., Takes Macy’s, Best Buy, Others Along

| Mike O'Brien

In a move that it says puts it on equal footing with Prime Now’s domestic coverage, crowdsourced same-day delivery provider Deliv has expanded to 1,400 U.S. cities in 33 markets, up from 19 markets previously, allowing retail customers like Macy’s and Best Buy to greatly increase the range of their services.

Amazon Reportedly Expanding Prime Now to Canada

| Mike O'Brien

Amazon Prime members in Vancouver and Toronto will soon be able to receive orders in one to two hours, according to several media reports, creating a strong incentive sure to drive growth of the lucrative subscription program north of the border.

Ecommerce Distribution Center Roundup

| Mike O'Brien

Amazon has been busy once again in our roundup of recent ecommerce distribution center and fulfillment center activity – including one on the site of a shuttered mall just east of Cleveland. Other companies planning to open new facilities include Kohl’s, Dick’s Sporting Goods, ASOS and Tractor Supply.

Amazon Looks to Swallow Grocery Whole

| Mike O'Brien

After finalizing the $13.7 billion acquisition of Whole Foods, Amazon is making major pricing and fulfillment changes as the company leverages its investment. The ecommerce giant is up to the challenges that lay ahead and will be a major disruptor to grocery, and especially grocery delivery, for years to come.

Nordstrom Expands Reserve Online Program

| Mike O'Brien

Following a successful pilot at six stores, Nordstrom said it was expanding its reserve online, try on in store program to 43 stores across the country as it continues its omnichannel push.

Walmart Enters Voice Ordering Fray with Google Partnership

| Mike O'Brien

Walmart is jumping with both feet into voice-directed ordering through a partnership with Google that will let customers place voice orders through the Google Home system and have them fulfilled and delivered as part of the Google Express marketplace and delivery network. See what else the deal entails, and the one major way that Walmart has it all over Amazon’s Alexa.