Mike O'Brien

mobrien@accessintel.com / MikeOBmcm

Mike O’Brien has worked in journalism, marketing and public relations for … well, quite a while. At Multichannel Merchant he focuses on the world of direct-to-customer operations and fulfillment, editing MCM’s weekly O+F Advisor newsletter, and programs the annual Ecommerce Operations Summit conference. Previously Mike was a senior account executive for Marx Communications, a boutique public relations firm working with marketing and advertising technology companies. Other past work includes stints as a media relations consultant for a concert promoter, a marketing communications specialist for a pharma software firm, a research analyst covering corporate e-learning and a daily newspaper reporter on every beat imaginable – except sports.

FedEx, UPS Say Holiday Shipments On Track

| Mike O'Brien

FedEx reported Tuesday it is on track in terms of holiday shipments, and UPS reported it has been able to keep up after a hiccup following a larger-than-expected volume surge after Cyber Week.

Amazon Expands Free Same-Day, Next-Day for Prime Members

| Mike O'Brien

Continuing in perpetual motion mode, Amazon has expanded the number of cities and towns offering free same-day and next-day delivery for Prime members from 5,000 to 8,000, while also leveraging its Best Buy acquisition and new bookstores in an all-out holiday season assault.

Target Buys Shipt, Expands Same-Day Delivery Capability

| Mike O'Brien

In the perpetual game of keep-up with Amazon and Walmart, Target announced plans to acquire delivery service provider Shipt for $550 million, expanding same-day delivery to half of its stores by early 2018 and all major markets by the next holiday season.

DHL Expands in North America to Meet Peak Demand

| Mike O'Brien

Looking to make up ground on rivals UPS and FedEx during peak season, DHL is in the midst of an expansion effort that includes hiring 6,000 temporary workers across its four business units in North America, adding flights and piloting robotic and augmented reality technologies.