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USPS Regroups to Tackle Parcel Market  Jul 02, 2008 3:13 AM By Patrick Barnard

Get ready for a leaner, meaner and more technologically advanced U.S. Postal Service.

The deal with DHL restructuring  Jul 01, 2008 9:30 PM By Patrick Barnard

Rumors had been circulating for months that Deutsche Post would pull its DHL delivery service out of North America. It didn’t, but it’s taking some drastic

Sharper Image finds a buyer  Jul 01, 2008 9:30 PM By Patrick Barnard

Sharper Image Corp., which had filed for Chapter 11 bankruptcy protection in February, has been acquired. A joint venture led by units of private investment

VT Teddy Bear: Monitoring success  Jul 01, 2008 9:30 PM By Patrick Barnard

Until a few years ago, the contact center managers at Vermont Teddy Bear Co. would monitor the performance of the agents by walking up and down the aisles

Pet buyer universe perks up  Jul 01, 2008 9:30 PM By Patrick Barnard

There’s no question: People love their pets. The American Pet Products Manufacturing Association (APPMA) estimates that consumers will spend more than

West at Home Intros Security System for At-Home Agents  Jun 25, 2008 11:40 PM By Patrick Barnard

There

Teddy Bears Merchant Calls on Monitoring System  Jun 25, 2008 10:02 PM By Patrick Barnard

Up until a few years ago, the contact center managers at Vermont Teddy Bear would monitor the performance of the agents by walking up and down the aisles and listening in on random calls. If a manager happened to hear a problem, he would meet with the agent later to discuss it.

One-to-One Requires a Unified Data View  Jun 24, 2008 12:55 AM By Patrick Barnard

Automated one-to-one campaigns can get the right message to your target. But more than half the time, marketers aren’t hitting the mark. Find out how to manipulate your data and make your campaign a winner

Live From DMDNY: Keep Your Brand Upbeat  Jun 13, 2008 5:30 AM By Patrick Barnard

New York–

Live from DMDNY: Tips for Building Your E-mail List  Jun 13, 2008 5:19 AM By Patrick Barnard

New York–What

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