Operations Summit

Subscribe


 


Post By

CUSTOMER SERVICE  Oct 01, 1999 9:30 PM By Paul Miller

Empowering your service and order-taking reps to do whatever it takes to solve customer problems can help you retain customers and even win over new ones

Dress Barn joins catalog ranks  Sep 01, 1999 9:30 PM By Paul Miller

In the wake of Macy’s, Banana Republic, and Nine West, low-end women’s apparel retailer Dress Barn is crossing over into mail order. In September, the

CUSTOMER RELATIONSHIP MARKETING: Building strong relationships  Sep 01, 1999 9:30 PM By Paul Miller

CRM moves b-to-b firms toward a customer-driven marketing dynamicEvery cataloger knows that the secret of long-term success is holding on to customers.

NEBS builds database with free Website offer  Sep 01, 1999 9:30 PM By Paul Miller

By adhering to the simple premise that if its customers can grow their businesses faster, it will reap rewards down the line, business forms cataloger

POSTAL: USPS May File Rate Case  Aug 01, 1999 9:30 PM By Paul Miller

Catalogers could find themselves paying 7%-8% more in postage by the end of next year. Rumors have been trickling out of U.S. Postal Service headquarters

SPIN-OFFS: Good Catalog going great guns  Aug 01, 1999 9:30 PM By Paul Miller

Since buying the $30 million-plus Good Catalog Co. last October, Reader’s Digest has been “very pleased” with results, says Jim Steffensen, vice president/general

DATABASE CO-OPS  Aug 01, 1999 9:30 PM By Paul Miller

Has Abacus Direct, the Broomfield, CO-based creator of the Abacus Alliance proprietary database, grown too big for its britches? expanded too quickly?

PARCEL DELIVERY: Know your consolidator  Aug 01, 1999 9:30 PM By Paul Miller

Implemented in January, the U.S. Postal Service’s worksharing discounts for parcels drop-shipped into the nation’s 33,000 local post offices – destination

Designing a more worldly Bearcom  Aug 01, 1999 9:30 PM By Paul Miller

To emphasize that its wireless communications products enable customers to communicate around the globe, $145 million Bearcom Wireless Worldwide overhauled

TARGET MARKETING: Expanding your universe  Aug 01, 1999 9:30 PM By Paul Miller

In the ongoing quest to grow their universe of customers, some business-to-business catalogers seek prospects beyond their target market. By targeting

© 2014, Access Intelligence, LLC. All rights reserved.