Strategies for Fulfillment Success in Omnichannel

| MCM Staff

In this special report from Multichannel Merchant, you will learn how retailers are moving toward a strategy that involves multiple selling touchpoints for consumers to interact with and the technology solutions available that can leverage existing hardware and software and improve overall fulfillment systems performance.

Ecommerce Returns Help Shape the Customer Experience

| MCM Staff

Ecommerce returns are increasing, and merchants need to find new ways to deal with the constant influx. Learn how some top brands are getting ahead of the situation, including making the reverse logistics process more efficient, increasing the speed of customer credit and using friction-free returns as a way to increase customer lifetime value.

Customer Experience a Key Aspect of Retail Supply Chain Operations

| MCM Staff

Retailers are having a hard time updating their supply chain systems and technologies to keep up with the new reality of heightened customer expectations in an era of digital disruption but are feeling increased pressure to do so quickly, according to a new survey from Convey.

Guitar Center Introduces New Mobile App

| MCM Staff

Guitar Center introduced its new mobile app that grants customers unlimited access to new and used gear from their favorite brands. See what other features the new mobile app will have and what it means for the brand.

Tiffany & Co. CEO Steps Down

| MCM Staff

Tiffany & Co. announced that its CEO, Frederic Cumenal has stepped down, effective immediately. The luxury jewelry retailer has begun looking for a replacement. See what this will mean for Tiffany & Co going forward.