Ecommerce Returns Help Shape the Customer Experience

| MCM Staff

Ecommerce returns are increasing, and merchants need to find new ways to deal with the constant influx. Learn how some top brands are getting ahead of the situation, including making the reverse logistics process more efficient, increasing the speed of customer credit and using friction-free returns as a way to increase customer lifetime value.

Customer Experience a Key Aspect of Retail Supply Chain Operations

| MCM Staff

Retailers are having a hard time updating their supply chain systems and technologies to keep up with the new reality of heightened customer expectations in an era of digital disruption but are feeling increased pressure to do so quickly, according to a new survey from Convey.

Guitar Center Introduces New Mobile App

| MCM Staff

Guitar Center introduced its new mobile app that grants customers unlimited access to new and used gear from their favorite brands. See what other features the new mobile app will have and what it means for the brand.

Tiffany & Co. CEO Steps Down

| MCM Staff

Tiffany & Co. announced that its CEO, Frederic Cumenal has stepped down, effective immediately. The luxury jewelry retailer has begun looking for a replacement. See what this will mean for Tiffany & Co going forward.

Ralph Lauren Announces Departure of Its CEO

| MCM Staff

Ralph Lauren Corporation announced the departure of its CEO Stefan Larrson, effective May 1. See what what Executive Chairman and Chief Creative Officer Ralph Lauren had to say and what it means for the brand going forward. .

mobile commerce

Mobile Is One of the Top Initiatives for Retailers in 2017

| MCM Staff

In 2017, retailers will focus on several key areas in an effort to boost the customer experience.This includes mobile, marketing, site merchandising and omnichannel efforts. See why retailers are making this shift this year and what it could mean for retail.