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No Pseudo in This Wire It’s the Real Thing  Jan 01, 2006 10:30 PM By Rama Ramaswami

Sophisticated technology is a key feature that differentiates the modern contact center from the traditional call center. Pseudowire technology, a breakthrough

Read This Before You Outsource  Jan 01, 2006 10:30 PM By Rama Ramaswami

We take contact center outsourcing almost for granted these days, but the process is far more complex than it seems at first glance. Elizabeth Herrell,

Spotlight: 3PLs  Jan 01, 2006 10:30 PM By Rama Ramaswami

Every year the Georgia Institute of Technology, along with several corporate sponsors, conducts an in-depth study of the third-party logistics (3PL) industry

Material handling benchmarks  Jan 01, 2006 10:30 PM By Rama Ramaswami

The more things change on the front end dazzling new merchandise, cool Websites, innovative marketing campaigns the more they stay the same on the back

Cost confusion  Jan 01, 2006 10:30 PM By Rama Ramaswami

Logistics is hardly the stuff of controversy, but a session on logistics costs at this year’s meeting of the Council of Supply Chain Management Professionals

TIDBITS  Jan 01, 2006 10:30 PM By Rama Ramaswami

The right staff Coping with chronic absenteeism or apathy among your warehouse employees? It could be that they’re simply not the right people for the

MVPs Account for Almost Half of All Web Spending  Dec 21, 2005 8:46 PM By Rama Ramaswami

In retail, most of your business comes from regulars

Customer Service Hits New High in Logistics, Distribution  Dec 21, 2005 8:38 PM By Rama Ramaswami

The distribution and logistics industry is steadily improving its customer service, according to a new study from The Customer Respect Group, an international research and consulting firm. The survey assigns a Customer Respect Index (CRI) rating for each company. The CRI measures a customer’s experience when interacting with companies over the Internet.

Prepare Your Operation to Cope with These Six Trends in 2006  Dec 15, 2005 2:40 AM By Rama Ramaswami

You may be preoccupied with family and friends this holiday season, but don

Supply Chain Initiatives Cut Costs, Increase Revenue, Survey Finds  Dec 15, 2005 2:37 AM By Rama Ramaswami

The bad news about supply chain management (SCM) efforts? They

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