Rama Ramaswami

Buy Now, Pay Later

| Rama Ramaswami

Retailers may pride themselves on being but not, alas, when it comes to online payment options. Thus far in cyber space, there has been only one way to

Shoppers Fear Online Fraud

| Rama Ramaswami

The rise in cyber crime hasn’t gone unnoticed by online shoppers. A recent study by Forrester Research Inc. found that consumer confidence in online credit

Innocents Abroad

| Rama Ramaswami

EVER SINCE O+F STARTED A DEBATE on offshore outsourcing in its weekly e-newsletter back in August, we have been deluged with e-mails from readers. Feedback

Big Spenders (Sort Of)

| Rama Ramaswami

Retailers are more frugal with their IT money than firms in other industries are, but they do splurge on some things, according to Forrester Research

Systems Integration

| Rama Ramaswami

Three times a year, while conducting our benchmark surveys, we ask our readers how many sales channels they operate and each time, their lists grow longer.

Glass, Plus

| Rama Ramaswami

SIMON PEARCE may prefer to be known as one of the world’s best glass craftsmen, but he is also a trailblazer of another sort. The business that bears

Loose Ends

| Rama Ramaswami

Remember the days when fulfilling an order was a simple matter of throwing stuff into a box and taping it shut? Today’s complex fulfillment processes

Good Vibrations

| Rama Ramaswami

The old adage You get what you pay for is apt in the case of radio frequency identification technology. Although it isn’t cheap, RFID has tremendous potential

Anything That Needs a Roof

| Rama Ramaswami

WAREHOUSE FOR LEASE. Offers cooking, laundry, and babysitting services. No, that ad hasn’t run (yet), but the day when it might may not be too far off.