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Storehouse: Sears, REI Top List of Multichannel Gurus  Feb 01, 2003 10:30 PM By Rama Ramaswami

Two merchants with vastly different products have succeeded remarkably well at multichannel operations because of important attributes they have in common,

Short Takes: Catch a (Paper) Tiger By the Tail  Feb 01, 2003 10:30 PM By Rama Ramaswami

WHAT WOULD YOU DO if you wanted to save 851,000 tons of wood? Or 2.1 billion gallons of waste water? Just ask your favorite catalog company to switch

O+F Then and Now: Take the Simple Managerial Approach  Feb 01, 2003 10:30 PM By Rama Ramaswami

DESPITE HIS ABUNDANT KNOWLEDGE of avant-garde technology and processes, today’s warehouse manager isn’t all that different from his predecessors. His

Calling All Agents  Jan 01, 2003 10:30 PM By Rama Ramaswami

Employees have hardly been at the forefront of companies’ priorities in the past year, but in at least one area, they’re receiving some recognition. Call

Help for Beleaguered Operations Managers  Jan 01, 2003 10:30 PM By Rama Ramaswami

THE YEAR WAS 1993. Dot-commers were still in grade school, corporate greed hadn’t made international headlines, and planes were safe to fly. Yet, operations

Out of Service  Jan 01, 2003 10:30 PM By Rama Ramaswami

If You Think Customer Service Stinks Now, Brace Yourself, cautioned the headline of a press release that landed on my desk recently. Apparently, we are

Leader of the Pack  Dec 01, 2002 10:30 PM By Rama Ramaswami

It’s fashionable to write off dot-coms as pass, but every once in a while they surprise you by blazing new trails. Luggage pure-play eBags is at the forefront

Stately Pleasure Domes  Dec 01, 2002 10:30 PM By Rama Ramaswami

Not too long ago, if you had a kiosk, it was probably a dusty old cardboard box lurking in a dark corner of your store (a far cry from what the word signified

Visions of Sugarplums  Dec 01, 2002 10:30 PM By Rama Ramaswami

Wish fulfillment? That could be what your operation desperately needs this holiday season. According to retail analyst Ken Cassar of Jupiter Media Metrix,

Supply + Demand  Nov 01, 2002 10:30 PM By Rama Ramaswami

The newfound glamour of supply chain management extends to retail technology as well. In a recent benchmark study titled Global CIO Outlook for Retail

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