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Lip Service  Jun 01, 2001 9:30 PM By Rama Ramaswami

You may like your VOIP with a dash of CRM, but most contact centers go for the online meat and potatoes, as our special benchmark report reveals

Can This Relationship Be Saved?  Jun 01, 2001 9:30 PM By Rama Ramaswami

We admit it: We used those shockingly red lips on our cover to grab your attention. But what’s in our special section on contact centers is attention-grabbing as well.

KEVIN WOOLCOTT  May 01, 2001 9:30 PM By Rama Ramaswami

How did you get into this line of work? I think it’s one of those things where you just fall into a career path. Years ago, I started working in a catalog

CURTAIN CALL  Apr 01, 2001 9:30 PM By Rama Ramaswami

One of the yardsticks of success in the trade magazine business is the extent to which publications like O&F support and cover industry events.

Profile: David Bolotsky  Mar 01, 2001 10:30 PM By Rama Ramaswami

You were an analyst at Goldman Sachs. What prompted you to become an e-tailer? I had always wanted to run a business, and as an analyst, I felt like I

Stop Thief!  Feb 01, 2001 10:30 PM By Rama Ramaswami

If even mighty Microsoft could fall victim to a hacker, chances are most companies will face systems security breaches at one time or other. But businesses

Trying Harder  Feb 01, 2001 10:30 PM By Rama Ramaswami

Better, but not great – that’s Andersen Consulting’s verdict on holiday 2000 e-fulfillment compared to the previous year’s performance. Merchants’ huge

Elvis Clones to Outnumber Chinese!  Feb 01, 2001 10:30 PM By Rama Ramaswami

As you read this issue, you’ll notice that most of the articles emphasize quantitative measurement – of work, time, output, cost, all the factors that

short takes  Feb 01, 2001 10:30 PM By Rama Ramaswami

Hire top warehouse talent, avoid e-fulfillment bloopers, ward off pesky hackersHeads Count The last thing you want to read is yet another study that talks

Run for Cover  Jan 01, 2001 10:30 PM By Rama Ramaswami

Everyone knows that customer service stinks. The press gleefully offers up statistics about the thousands of e-mails that go unanswered, the multitudes

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