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You may like your VOIP with a dash of CRM, but most contact centers go for the online meat and potatoes, as our special benchmark report reveals
We admit it: We used those shockingly red lips on our cover to grab your attention. But what’s in our special section on contact centers is attention-grabbing as well.
How did you get into this line of work? I think it’s one of those things where you just fall into a career path. Years ago, I started working in a catalog
One of the yardsticks of success in the trade magazine business is the extent to which publications like O&F support and cover industry events.
You were an analyst at Goldman Sachs. What prompted you to become an e-tailer? I had always wanted to run a business, and as an analyst, I felt like I
If even mighty Microsoft could fall victim to a hacker, chances are most companies will face systems security breaches at one time or other. But businesses
Better, but not great – that’s Andersen Consulting’s verdict on holiday 2000 e-fulfillment compared to the previous year’s performance. Merchants’ huge
As you read this issue, you’ll notice that most of the articles emphasize quantitative measurement – of work, time, output, cost, all the factors that
Hire top warehouse talent, avoid e-fulfillment bloopers, ward off pesky hackersHeads Count The last thing you want to read is yet another study that talks
Everyone knows that customer service stinks. The press gleefully offers up statistics about the thousands of e-mails that go unanswered, the multitudes