Lip Service
You may like your VOIP with a dash of CRM, but most contact centers go for the online meat and potatoes, as our special benchmark report reveals
Can This Relationship Be Saved?
We admit it: We used those shockingly red lips on our cover to grab your attention. But what’s in our special section on contact centers is attention-grabbing as well.
KEVIN WOOLCOTT
How did you get into this line of work? I think it’s one of those things where you just fall into a career path. Years ago, I started working in a catalog
CURTAIN CALL
One of the yardsticks of success in the trade magazine business is the extent to which publications like O&F support and cover industry events.
Profile: David Bolotsky
You were an analyst at Goldman Sachs. What prompted you to become an e-tailer? I had always wanted to run a business, and as an analyst, I felt like I
short takes
Hire top warehouse talent, avoid e-fulfillment bloopers, ward off pesky hackersHeads Count The last thing you want to read is yet another study that talks
Stop Thief!
If even mighty Microsoft could fall victim to a hacker, chances are most companies will face systems security breaches at one time or other. But businesses
Trying Harder
Better, but not great – that’s Andersen Consulting’s verdict on holiday 2000 e-fulfillment compared to the previous year’s performance. Merchants’ huge
Elvis Clones to Outnumber Chinese!
As you read this issue, you’ll notice that most of the articles emphasize quantitative measurement – of work, time, output, cost, all the factors that
MANUAL LABOR
In most distribution facilities, `hands-on’ means just that, and labor retention is more urgent than technology upgrades. The results of our comprehensive