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Paper trail  May 15, 2005 9:30 PM By Rama Ramaswami

Uh-oh. Look what just showed up on our desktop one more indictment of paper-based business procedures, this one from research firm AberdeenGroup. In its

SKEPTIC’S CORNER  May 15, 2005 9:30 PM By Rama Ramaswami

Training can generate huge leaps in productivity, but don’t make the mistake of considering it a cure-all, advises Sam Shriver, president of Cary, NC-based

Future Workforce to be Led by Temps, Dreamers  Apr 27, 2005 11:18 PM By Rama Ramaswami

Planning your hiring strategy for the next few years? Consider these two major trends identified by The Herman Group, a business management consultancy:

(1) You

Most Marketers Don’t Know Their Target Customers, Study Finds  Apr 27, 2005 11:08 PM By Rama Ramaswami

DNA isn

Proactive Service  Apr 01, 2005 10:30 PM By Rama Ramaswami

GONE ARE THE DAYS when running call centers as they were known back then was mostly a matter of policing order entries and making sure agents met productivity

Supply Chain Costs Under Control, But Inventory Turns Up, Study Finds  Mar 31, 2005 12:19 AM By Rama Ramaswami

In supply chain management, as in life, you win some, lose some. Although retailers and manufacturers have increased product availability and held supply chain costs, they

Tip for Retail Tech Vendors: Seek out Specialty Stores  Mar 31, 2005 12:15 AM By Rama Ramaswami

Got a cool new retail automation program to sell? A specialty store just may snap it up. Only 39% of North American specialty stores are automated to any significant extent, according to

Accurate Inventory Maintenance: Tactics That Work  Mar 09, 2005 11:34 PM By Rama Ramaswami

“To have and to hold” is a great romantic sentiment, but it’s the last thing you want to do with your inventory. Ideally, you would move stock so fast that you’d need to keep almost nothing on hand in your distribution center. Since few companies can expect to get anywhere near that blissful state, the […]

Strategies to Restore Your Customer’s Trust in E-Commerce  Mar 09, 2005 11:03 PM By Rama Ramaswami

Phishing, hacking, spamming, hijacking

Analyze This  Mar 01, 2005 10:30 PM By Rama Ramaswami

Null hypotheses and chi-squared tests may seem like relics of your college days, but you can’t afford to bury them if accurate organizational measurement

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