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Eight Reasons to Keep Your Customers Loyal  Jan 13, 2005 1:02 AM By Rama Ramaswami

With so much emphasis on ROI these days, it can be easy to lose sight of just why you

New Guide Helps 3PLs Buy the Best WMS Software  Jan 05, 2005 10:35 PM By Rama Ramaswami


Fulfillment Reality Check: Reader Feedback  Jan 05, 2005 10:24 PM By Rama Ramaswami

When we last checked in with entrepreneur Matias Zeledon, he was building an integrated inventory management system for Down to Earth, his Costa-Rica based coffee and gifts mail order company.

Customer Service  Jan 01, 2005 10:30 PM By Rama Ramaswami

There’s very little the world can throw at U.S. consumers to keep them from spending money, a reporter for CNN/Money wrote in February 2003. Consumers

Complex Problem  Jan 01, 2005 10:30 PM By Rama Ramaswami

With so much emphasis on shaving inventory to the bone, having ready access to stock when it is needed is of paramount importance for merchants. Third-party

BUILDING BLOCKS  Jan 01, 2005 10:30 PM By Rama Ramaswami

BEFORE ADDING SPACE or even thinking about adding space to your distribution facility, your first thought in these budget-constrained times is most likely

How to Bring Your Customer Back to Life: Tips From an Expert  Dec 23, 2004 2:30 AM By Rama Ramaswami

For a couple of years now, there

Reality Check: The Life and Times of a Fulfillment Operation  Dec 22, 2004 2:41 AM By Rama Ramaswami

Previously on

Phone Marketing Draws Best Response Rates  Dec 15, 2004 10:42 PM By Rama Ramaswami


What are You Doing to Turn Away Customers?  Dec 15, 2004 9:36 PM By Rama Ramaswami

“Absolutely nothing!” You respond indignantly. “Why would we want to turn away customers? We do everything we can to woo them!” Well, maybe not. You may have the best merchandise, prices, and intentions in the world, but inadvertent mistakes can pile up, leading to millions of dollars in lost sales. Debra Ellis, a logistics expert […]

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