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USPS takes on returns  May 01, 2009 9:30 PM By Rob Martinez

Shippers that overlook returns are missing out on a significant opportunity to reduce costs. Returns are especially costly for catalog and Web merchants,

Secrets to saving on S&H  Mar 01, 2009 10:30 PM By Rob Martinez

How direct merchants can turn a prift from shipping and handling

Picking a parcel consultant  Nov 01, 2008 9:30 PM By Rob Martinez

Adown economy is always a good time to renegotiate vendor contracts, and your parcel carrier is no exception. For extra leverage, many large shippers

A Look at Parcel Consulting Firms  Oct 22, 2008 10:36 PM By Rob Martinez

Have you ever considered using a parcel consulting firm to review your distribution expenditures and negotiate your carrier agreements? If not, there

Shipper scorecard  Aug 01, 2008 9:30 PM By Rob Martinez

Iguess they are doing okayI haven’t heard too many complaints. This is the most common response I hear from shippers when they’re asked about the performance

Parcel Carrier Performance: What to Track  Jul 23, 2008 1:56 AM By Rob Martinez

If you

How to Cope with Rising Shipping Costs  Jul 09, 2008 8:12 PM By Rob Martinez

Shippers have really taken a hit in recent years. For one, the general rate increase for each of the past two years has been the highest in more than a decade. What

Freight Train  Jul 01, 2008 9:30 PM By Rob Martinez

Shippers are shelling out a lot more for freight services these days. While that may be telling Noah about the flood, it’s important to understand what

Returns to Sender  Jun 01, 2008 9:30 PM By Rob Martinez

Many merchants these days are working with such limited resources that they’re often stretched just to get product out the door to customers. What happens

On the Return Trip: Managing Reverse Logistics  May 28, 2008 7:05 PM By Rob Martinez

Multichannel marketers need to pay just as much attention to reverse logistics, or the process taking goods back into “forward-available” inventory, as they do getting goods out the door to customers. Why? Because returns are a fact of life: Return rates commonly range from 5% for hard goods and gifts to more than 25% for shoes and apparel.

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