Rob Martinez

USPS takes on returns

| Rob Martinez

Shippers that overlook returns are missing out on a significant opportunity to reduce costs. Returns are especially costly for catalog and Web merchants,

Picking a parcel consultant

| Rob Martinez

Adown economy is always a good time to renegotiate vendor contracts, and your parcel carrier is no exception. For extra leverage, many large shippers

Shipper scorecard

| Rob Martinez

Iguess they are doing okayI haven’t heard too many complaints. This is the most common response I hear from shippers when they’re asked about the performance

Freight Train

| Rob Martinez

Shippers are shelling out a lot more for freight services these days. While that may be telling Noah about the flood, it’s important to understand what

Returns to Sender

| Rob Martinez

Many merchants these days are working with such limited resources that they’re often stretched just to get product out the door to customers. What happens

On the Return Trip: Managing Reverse Logistics

| Rob Martinez

Multichannel marketers need to pay just as much attention to reverse logistics, or the process taking goods back into “forward-available” inventory, as they do getting goods out the door to customers. Why? Because returns are a fact of life: Return rates commonly range from 5% for hard goods and gifts to more than 25% for shoes and apparel.