Susan Wall

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customer service, customer experience, call center, customer service reps

Subtle Ways to Personalize the Shopping Experience

| Susan Wall

When it comes to the new ways people shop and buy, shoppers still would rather consult on the phone with a clerk while some don’t mind if you offer personalized recommendations. Here are what you should be thinking about when it comes to personalizing the shopping experience for your customer.

4 Ecommerce Ideas That Will Rev All Your Channels

| Susan Wall

Do you want more synergy between your various sales channels? Are you looking to avoid cannibalizing sales from one channel to improve another? Do you want to take better advantage of your multichannel platform? Here are four ecommerce ideas to put at the top of your to-do list for 2016.