Post By Tim Parry

PayEase Awarded Cross-border Payments License  Apr 17, 2014 10:04 AM By Tim Parry

The issuance of the pilot license has set the historical precedence for PSP in China to process RMB transactions for any overseas merchants and settle funds in the local currency of the merchants’ domiciliation or any foreign currency of their choice.

The Contact Center Is Your Customer Service Gateway  Apr 16, 2014 2:14 PM By Tim Parry

Quite possibly, your contact center is your company’s unsung hero. But how are ecommerce and omnichannel merchants treating their contact centers? Here’s a snapshot look at Multichannel Merchant’s MCM Outlook 2014 survey.

Search and Social Media Snapshot  Apr 16, 2014 12:01 PM By Tim Parry

Kenshoo published an infographic today detailing first-quarter performance of paid search and social advertising. The infographic highlights quarter-over-quarter and year-over-year changes for key metrics in both search and social.

QVC To Expand Global Presence To France  Apr 16, 2014 10:12 AM By Tim Parry

With the launch of the new service scheduled for the second quarter of 2015, QVC will expand its global multimedia ecommerce business to seven operations reaching nine countries.

Grainger Reports Record 1Q Results  Apr 16, 2014 10:08 AM By Tim Parry

Sales of $2.4 billion increased 5% vs. $2.3 billion in the first quarter of 2013 for the B2B industrial supplies giant.

Mobile and Tablet Traffic Jumps 50%  Apr 16, 2014 8:19 AM By Tim Parry

Data from Wpromote shows smartphone and tablet share of traffic continues to rise at the expense of desktop; now accounts for one-quarter of all web visits.

Read the April 2014 Operations & Fulfillment Guide  Apr 15, 2014 4:26 PM By Tim Parry

Returns, shipping and delivery, fulfillment, contact centers and more are covered in the latest edition of Multichannel Merchant.

There’s an App for That…  Apr 14, 2014 2:25 PM By Tim Parry

Heading to Indianapolis? Be sure to download the Operations Summit mobile app. It’s like your own little personal show assistant, giving you the latest info on session times and locations, keynote session details, speaker bios, networking events, and much more!

Coldwater Creek Files Chapter 11, Plans to Liquidate  Apr 11, 2014 3:53 PM By Tim Parry

Women’s apparel seller Coldwater Creek filed for Chapter 11 bankruptcy protection on April 11, and plans to liquidate in May.

IBM To Acquire Silverpop  Apr 11, 2014 12:20 PM By Tim Parry

IBM has announced a definitive agreement to acquire cloud-based personalization software provider Silverpop. Financial terms of the deal were not disclosed.

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