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Post By Tim Parry

Understanding the Canadian Anti-Spam Law (CASL)  May 29, 2014 7:56 AM By Tim Parry

Check out this video from Montréal-based email marketing firm CakeMail to see if your Canada-bound emails are compliant, and learn the difference between CASL and CAN-SPAM.

Please Welcome Mike O’Brien to the Multichannel Merchant Team  May 27, 2014 11:34 AM By Tim Parry

Mike O’Brien has joined Multichannel Merchant as Senior Editor, and will head up our Operations and Fulfillment team. Please reach out to Mike with your O+F tips and article ideas, and let him know if you are interested in contributing O+F content to MultichannelMerchant.com.

Why Customer Service and Distribution Go Hand-in-Hand  May 27, 2014 10:48 AM By Tim Parry

While marketing and customer service clearly go hand-in-hand, the bridge between the contact center and order fulfillment can sometimes go ignored. In this video, S&S Worldwide Director of Distribution Mark Desrosiers talks about how he interacts with the customer service team to help ensure the best overall customer experience.

Target to Test Same-Day Delivery  May 26, 2014 3:10 PM By Tim Parry

Target will test same-day delivery next month in three markets, the discount department store merchant said May 21 during its first-quarter earnings call.

The Robots are Coming! The Robots are Coming!  May 26, 2014 8:34 AM By Tim Parry

Amazon will increase the number of robot workers in its fulfillment centers from 1,000 to 10,000. Here’s more on Amazon’s increased use of Kiva Systems’ technology, and what it will mean for its human workforce.

Why Target Faces an Uphill Battle in Canada  May 22, 2014 12:06 PM By Tim Parry

If you follow the story of Target’s big launch into Canada, you’ll get a lesson in how to do business north of the border – whether you are targeting (no pun intended) an online or bricks-and-mortar customer.

Looking for Global Ecommerce Help?  May 22, 2014 11:15 AM By Tim Parry

MCM Outlook 2014 survey results show that almost 10% of online orders placed with U.S.-based merchants are being shipped to International destinations. But the MCM Outlook 2014 survey results also show that nearly three-quarters (73.1%) of ecommerce sites are not set up for international trade. Not sure how to get started with global commerce? If […]

eBay Hacked – Users Asked to Change Passwords  May 21, 2014 4:48 PM By Tim Parry

The database, which was compromised between late February and early March, included eBay customers’ name, encrypted password, email address, physical address, phone number and date of birth. However, the database did not contain financial information or other confidential personal information.

Saving Shipping Costs with Geographically-optimized Origin Points  May 20, 2014 12:31 PM By Tim Parry

There is definitely a balancing act between reducing shipping distances and costs, which also reduces transit times to your customers. In this video, BuyAutoParts.com president and COO Matt Glauber talks about the benefits of geographically optimizing your origin points.

Is Ship-from-store the Last Stand in the War on Amazon?  May 19, 2014 1:43 PM By Tim Parry

It’s hard to compete with Amazon Prime and is free two-day shipping, and few retailers have the customer base or the deep pockets to develop competitive programs. One thing merchants are doing to take on Amazon is to implement omnichannel ship-from-store programs. Buy fulfilling orders from their stores, ship-from-store provides a unique opportunity to level […]

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